General Service Technician

Team Car Care•Lynnwood, WA

9d•Onsite

About The Position

The General Service Technician (GST) is an entry-level role focused on professionally servicing guests’ vehicles and delivering quality work and a positive guest experience. Team members receive training and can earn certifications in the services offered. The role includes routine vehicle maintenance and inspections, documenting completed work, maintaining a clean service center, and following safety and vehicle-care policies. It also involves teamwork, guest communication, and mentoring junior and mid-level automotive technicians. The work may involve extended periods of standing and performing manual tasks, including lifting, bending, and squatting. Technicians should be prepared to work in varying temperatures, loud environments, and around exhaust fumes, and to work a flexible schedule that includes weekends and some holidays.

Requirements

At least 3 months of customer-facing experience, such as retail, food service, or hospitality.
At least 18 years of age and legally authorized to work in the U.S. without company sponsorship, now or in the future.
Ability to read and interpret safety rules, operating instructions, and procedure manuals.
Effective communication skills for interacting with guests and teammates.
Strong work ethic and positive attitude; independently motivated, dependable, and a team player.
Responsibility, attention to detail, and ability to follow procedures, identify problems, and make sound decisions.
Physical ability to stand for extended periods on hard surfaces, lift up to 50 pounds, and perform tasks involving bending and squatting.
Willingness to work in varying temperatures, loud environments, and around exhaust fumes.
Availability to work a flexible schedule, including weekends and some holidays.
Commitment to following safety protocols and company policies.

Nice To Haves

Previous experience is preferred but not required.

Responsibilities

Promote teamwork to deliver timely, accurate guest care during operating hours.
Provide excellent guest service, including clear communication and feedback about guests’ vehicles.
Keep the service center clean and presentable.
Provide guidance and mentoring to junior and mid-level automotive technicians.
Check oil levels and communicate them to teammates.
Check tire pressure and ensure proper inflation.
Inspect and refill fluid levels as necessary.
Complete vehicle inspections.
Install new oil drain plugs and oil filters.
Clean and lubricate fittings as needed.
Document all work performed on repair orders.
Report safety issues immediately to management.
Follow company policies for vehicle care and operation.
Perform manual tasks for extended periods, including lifting consumer tires and wheels, standing, bending, and squatting.
Perform other duties as assigned.