General Service Technician

MFA Oil Company•Bentonville, AR

12d

About The Position

Big O General Service Technicians perform service and installation activities associated with store products and services accurately and on time. The role combines basic vehicle maintenance and tire services with customer service, sales, inventory, and store upkeep. Technicians are expected to follow company and position-specific policies and procedures and may perform other duties as assigned. The technician works with customers, coworkers, supervisors, merchandise, tools, and customer vehicles. The role requires working outdoors in varying weather conditions, handling hazardous materials, following PPE requirements, and moving products and supplies weighing up to 75 pounds. Holiday, weekend, and after-hours availability may be needed. MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer. The company describes benefits for regular full-time positions, including paid time off and holidays, health and retirement benefits, and opportunities for profit sharing and/or performance incentives. It also offers on-the-job training, professional development, internal advancement opportunities, and educational expense assistance for eligible employees pursuing education aligned with their employment.

Requirements

Be at least 17 years of age; parental consent is required for applicants under 18.
Ability to learn new concepts and use technical materials.
Ability to consistently operate a computer and other office productivity machinery.
Ability to safely operate vehicles with automatic and manual transmissions.
Ability to exchange accurate information with customers.
Ability and willingness to work with hazardous materials.
Ability to consistently work in outdoor weather conditions.
Ability and willingness to comply with Personal Protection Equipment (PPE) regulations.
Valid driver’s license.
Vision, hearing, speech, and ability to detect odors.
Ability to move and position oneself to retrieve products and supplies from shelves, under counters, or inventory stacks weighing up to 75 pounds.
Availability to work holidays, weekends, and after regular business hours as needed.
Ability to speak, read, write, and understand English to communicate accurately and effectively with customers, coworkers, and supervisors.
Ability to meet company requirements, including successful pre-employment screenings.
Legal authorization to work in the United States.
For Missouri-based stores, ability to obtain a current Motor Vehicle Inspection license within six months of eligibility.

Nice To Haves

High school diploma or GED equivalent.
Strong verbal communication skills.
Ability to work independently and in a team environment.
Ability to work at a fast pace.
Sales abilities.

Responsibilities

Drain oil and change oil filters; lubricate vehicles; install, rotate, and balance tires; properly torque wheels; check and fill fluids; and check and replace filters and lights.
Unload tires, merchandise, and supplies from transport trucks and warehouse deliveries.
Inspect disposed tires for adjustment and store or dispose of tires properly.
Clean facilities, tools, and equipment, and stock shelves.
Greet and thank customers courteously and provide fast, friendly customer service.
Promote sales by explaining the benefits of services and products to customers.
Perform sales duties according to company policy and procedure, including proper pricing, knowledge and implementation of promotions, suggestive selling, vendor check-in, and merchandise stocking.
Maintain the internal and external appearance of the store to comply with Big O Tires standards.
Safely operate customer vehicles with automatic and manual transmissions, moving vehicles to and away from service areas as needed.
Complete daily Today’s Class Technician training and other required training on time.
Keep the supervisor informed of maintenance problems and other issues needing attention.
Assist with the proper training of new employees as needed.
Follow company and position-specific policies and procedures and perform other duties as assigned.

Benefits

Competitive wages for regular full-time positions.
Paid time off.
Paid company holidays.
Opportunity for eligible employees to share in company success through profit sharing and/or performance incentives.
Medical insurance.
Dental insurance.
Vision insurance.
Employee assistance program.
Company-paid life insurance.
Short- and long-term disability coverage.
401(k) plan with company match and pre-tax and Roth options.
On-the-job training and professional development.
Internal advancement opportunities.
Educational expense assistance for employees pursuing education aligned with their employment.