General Service Technician
About The Position
The General Service Technician is an entry-level role focused on professionally servicing guests’ vehicles, delivering quality work, and providing an exceptional guest experience. Team members receive training and certification in the services offered, with opportunities for career advancement. The position is based at 866 E Dundee Road, Palatine, Illinois, and pays $15.40–$15.64. The role involves routine vehicle service and inspections, communicating findings to guests and teammates, documenting work, and helping maintain a clean and safe service center. It also requires physical manual work and availability for a flexible schedule, including weekends and some holidays.
Requirements
- At least 3 months of customer-facing experience, such as retail, food service, or hospitality.
- At least 18 years of age and legally authorized to work in the U.S. without company sponsorship, now or in the future.
- Ability to read and interpret safety rules, operating instructions, and procedure manuals.
- Effective communication skills for interacting with guests and teammates.
- Strong work ethic and positive attitude; self-motivated, dependable, and able to work as part of a team.
- Responsibility, attention to detail, and ability to follow procedures, identify problems, and make sound decisions.
- Ability to stand for extended periods on hard surfaces, lift up to 50 pounds, and perform manual tasks including bending and squatting.
- Willingness to work in varying temperatures, loud environments, and around exhaust fumes.
- Availability to work a flexible schedule, including weekends and some holidays.
- Commitment to following safety protocols and company policies.
Nice To Haves
- Previous experience is preferred but not required.
Responsibilities
- Promote teamwork to deliver timely and accurate guest care during operating hours.
- Provide excellent guest service, including clear communication and feedback about guests’ vehicles.
- Keep the service center clean and presentable.
- Provide guidance and mentoring to junior and mid-level automotive technicians.
- Check and communicate oil levels to teammates.
- Ensure tires are properly inflated.
- Inspect and refill fluid levels as needed.
- Complete vehicle inspections.
- Install new oil drain plugs and oil filters.
- Clean and lubricate fittings as needed.
- Document all work performed on repair orders.
- Immediately report safety issues to management.
- Follow company policies for vehicle care and operation.
- Perform manual tasks for extended periods, including lifting, standing, bending, and squatting.
- Perform other duties as assigned.
Benefits
- 401(k) plan with company match
- Biweekly bonus incentives upon certification
- Career advancement opportunities
- DailyPay
- No need to pay for tools
- Employee discount
- Employee referral bonuses
- Fleet referral bonuses
- Medical, dental, and vision insurance benefits
- PerkSpot platform offering employee discounts on products and services, including travel, electronics, and concerts
- PTO after 180 days
- Spot bonuses through the internal rewards program
- Uniforms paid for and laundered
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
