General Service Technician
About The Position
The General Service Technician (GST) is an entry-level role focused on professionally servicing guests’ vehicles and delivering high-quality work and an exceptional guest experience. Team members receive training and certification in the services offered. The position involves vehicle inspections and maintenance, documenting work, communicating with guests and teammates, maintaining a clean service center, and following safety and vehicle-care policies. The role requires extended periods of standing and performing manual tasks, including lifting, bending, and squatting, and availability for a flexible schedule that includes weekends and some holidays.
Requirements
- At least 3 months of customer-facing experience, such as retail, food service, or hospitality.
- At least 18 years of age and legally authorized to work in the U.S. without company sponsorship, now or in the future.
- Ability to read and interpret safety rules, operating instructions, and procedure manuals.
- Effective communication skills for interacting with guests and teammates.
- Strong work ethic and positive attitude; independently motivated, dependable, and a team player.
- Responsibility, attention to detail, and ability to follow procedures, identify problems, and make sound decisions.
- Ability to stand for extended periods on hard surfaces, lift up to 50 pounds, and perform manual tasks including bending and squatting.
- Willingness to work in varying temperatures, loud environments, and around exhaust fumes.
- Availability to work a flexible schedule, including weekends and some holidays.
- Commitment to following safety protocols and company policies.
Nice To Haves
- Previous experience is preferred but not required.
Responsibilities
- Promote teamwork to provide timely and accurate guest care during all operating hours.
- Provide excellent guest service, including clear communication and feedback about guests’ vehicles.
- Keep the service center clean and presentable.
- Provide guidance and mentoring to junior and mid-level automotive technicians.
- Check and communicate oil levels to teammates.
- Ensure tires are properly inflated.
- Inspect and refill fluid levels as needed.
- Complete vehicle inspections.
- Install a new oil drain plug and oil filter.
- Clean and lubricate fittings as needed.
- Document all work performed on the repair order.
- Immediately report safety issues to management.
- Follow company policies for vehicle care and operation.
- Perform other duties as assigned.
Benefits
- 401K plan with company match
- Biweekly bonus incentives upon certification
- Career advancement opportunities
- DailyPay
- Tools provided at no cost
- Employee discount
- Employee referral bonuses
- Fleet referral bonuses
- Medical, dental, and vision insurance benefits
- PerkSpot access to employee discounts on products and services including travel, electronics, and concerts
- PTO after 180 days
- Spot bonuses through an internal rewards program
- Uniforms provided and laundered
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
