General Service Technician & Service Write Hybrid Position

Midas LAKELAND 3173•Lakeland, FL

3d•$800 - $1,000•Hybrid

About The Position

Hybrid Automotive Service Writer / General Service Technician Join Our Team! We are looking for a motivated and experienced Hybrid Automotive Service Writer / General Service Technician to join our team in Lakeland, Florida. This is a hands-on position for someone who can do both sides of the business — work directly with customers as a Service Writer while also helping the technicians and performing general automotive repairs when needed. If you have strong automotive knowledge, enjoy working with customers, and aren't afraid to get your hands dirty, this could be a great opportunity for you.

Requirements

2+ years of automotive repair or service writing experience preferred
Strong general automotive knowledge
Ability to communicate effectively with customers and technicians
Comfortable explaining automotive repairs and pricing
Ability to perform general automotive maintenance and repairs
Strong customer service and sales skills
Reliable, organized, and self-motivated
Ability to work in a fast-paced automotive environment
Strong attention to detail
Team player with a positive attitude
Valid driver's license

Nice To Haves

ASE certifications are a plus but not required
An experienced Service Writer with mechanical experience
A C-Tech or B-Tech looking to move into a hybrid role
A General Service Technician who is comfortable working with customers
An experienced automotive professional looking for more responsibility

Responsibilities

Greet customers and provide professional, friendly service
Listen to customers' concerns and accurately document vehicle problems
Review vehicle inspections and explain recommended repairs and maintenance
Prepare estimates and computerized repair orders
Explain repair recommendations, pricing, and expected completion times
Obtain customer authorization before repairs are performed
Communicate with customers throughout the repair process
Follow up with customers regarding recommended or declined repairs
Recommend necessary maintenance and repairs based on vehicle condition
Promote shop specials and additional services when appropriate
Build strong, long-term relationships with customers
Work closely with technicians to ensure repairs are completed properly and efficiently
Oil changes and preventative maintenance
Tire installation, rotation, and balancing
Brake inspections and repairs
Battery replacement and charging system services
Steering and suspension repairs
Belts, hoses, filters, and other maintenance services
Basic A/C service
Vehicle inspections and basic diagnostics
General mechanical repairs based on your experience
Assisting other technicians with repairs when needed
Maintaining a clean, organized, and safe shop