General Service Technician & Service Write Hybrid Position

Midas LAKELAND 3173 • Lakeland, FL

2d • Hybrid

About The Position

This is a hands-on position for someone who can do both sides of the business — work directly with customers as a Service Writer while also helping the technicians and performing general automotive repairs when needed. If you have strong automotive knowledge, enjoy working with customers, and aren't afraid to get your hands dirty, this could be a great opportunity for you.

Requirements

• 2+ years of automotive repair or service writing experience preferred
• Strong general automotive knowledge
• Ability to communicate effectively with customers and technicians
• Comfortable explaining automotive repairs and pricing
• Ability to perform general automotive maintenance and repairs
• Strong customer service and sales skills
• Reliable, organized, and self-motivated
• Ability to work in a fast-paced automotive environment
• Strong attention to detail
• Team player with a positive attitude
• Valid driver's license

Nice To Haves

• ASE certifications are a plus but not required

Responsibilities

• Greet customers and provide professional, friendly service
• Listen to customers' concerns and accurately document vehicle problems
• Review vehicle inspections and explain recommended repairs and maintenance
• Prepare estimates and computerized repair orders
• Explain repair recommendations, pricing, and expected completion times
• Obtain customer authorization before repairs are performed
• Communicate with customers throughout the repair process
• Follow up with customers regarding recommended or declined repairs
• Recommend necessary maintenance and repairs based on vehicle condition
• Promote shop specials and additional services when appropriate
• Build strong, long-term relationships with customers
• Work closely with technicians to ensure repairs are completed properly and efficiently
• Assist in the shop with general automotive repairs and maintenance, including: Oil changes and preventative maintenance, Tire installation, rotation, and balancing, Brake inspections and repairs, Battery replacement and charging system services, Steering and suspension repairs, Belts, hoses, filters, and other maintenance services, Basic A/C service, Vehicle inspections and basic diagnostics, General mechanical repairs based on your experience, Assisting other technicians with repairs when needed, Maintaining a clean, organized, and safe shop

Benefits

• Paid time off
• 401(k)
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed