General Sales Manager

Nissan & Mazda of Elk Grove•Elk Grove, CA

13d•Onsite

About The Position

Nissan and Mazda of Elk Grove are seeking a General Sales Manager to help lead the sales and finance operations. This role requires a hands-on approach, working and desking deals alongside the team of tenured sales managers. It is a high-impact leadership opportunity for someone who can build strong teams, develop sales managers and salespeople, drive performance, and create a consistent, customer-focused culture. The mission of Nissan & Mazda of Elk Grove is to be a “vehicle” that improves the lives of its employees, customers, and community. This mission drives everything from career development to customer experience. The company invests in discovering employee strengths and helping them leverage them to achieve personal and professional goals. The culture is described as positive, progressive, and supportive, especially for high-performing leaders.

Requirements

A strong desking strategy for both gross and volume standards.
Proven success building, training, and leading high-performing sales teams.
Strong record of CSI achievement and above average gross and net departmental profits.
Experience in showroom and internet traffic management including SEO, SEM, direct mail, and other traditional media.
Experience with Used vehicle purchasing, merchandising, and marketing.
Proven experience leading, developing, and supervising desk managers and improving F&I income through mentorship and training.
Lead with the highest standard of honesty and integrity.
Continuous drive for excellence.
Dependable and proactively responsible in areas of influence.
Professional team player.
Strong desire to serve the community, customers, and each other.

Nice To Haves

Hands-on approach to working and desking deals alongside the sales team.

Responsibilities

Lead and develop sales operations to maximize profitability, customer satisfaction, and team performance.
Oversee sales desk operations and provide hands-on desking, coaching, and customer engagement.
Coach, mentor, and train the sales team on effective closing techniques and best practices.
Lead showroom operations and maintain expert-level product knowledge.
Monitor Customer Satisfaction (CSI) scores and identify areas for improvement.
Hire, motivate, and manage performance of New and Used sales teams, internet sales, Finance Managers, and Service Drive Sales.
Conduct daily and weekly sales training sessions for Sales and Product Specialists.
Mentor sales staff to improve performance, gross, and net profitability.
Implement and manage CRM systems to ensure proper follow-up with all prospective customers and leads.
Establish delivery procedures and monitor execution, including customer introduction to the service department and scheduling first service appointments.
Achieve monthly and annual forecast goals for dealership and OEM sales, gross profit, and key expenses.