GENERAL OPERATIONS MANAGER I - SES - 73005673

State of Florida•Tallahassee, FL

6d•$65,270 - $95,124•Onsite

About The Position

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website. This is a senior managerial position assigned to the Child Support Program Office in the Department of Revenue and reports directly to the Enterprise Systems Support Process General Operations Manager II supporting Finance, Business Warehouse, Interfaces team. The position supervises 10-20 team members and is responsible for the operations and maintenance of the Program’s federally required computer system, CAMS. You must be an effective communicator and capable of presenting information effectively to management. You must be able to operate successfully in a demanding environment, manage multiple large projects and produce results that support the Program’s strategic initiatives.

Requirements

Three years of supervisory or team lead experience managing functional and/or technical team members (e.g., business analysts, developers) in project-based environments.
Three years of experience working with software development life cycle processes, project coordination activities, and system maintenance or enhancements.
Three years of experience reviewing, analyzing, and contributing input on business processes, system outputs, or requirements to support decision-making and ensure alignment with business needs.
Three years of experience planning and evaluating program processes, resolving productivity and quality concerns, and implementing process improvements.

Nice To Haves

Experience with SAP BW on HANA or BW4HANA in a functional role.
Experience reviewing and approving business requirements, functional specifications, technical specifications, or system designs for impacts to Business Warehouse reporting, data, or business processes.
Experience supporting system implementations, enhancements, or upgrades.
Experience working in the Child Support Program using the CAMS system, including experience with Business Warehouse reporting or data analysis.

Responsibilities

Operations and maintenance of the Program’s federally required computer system, CAMS.
Supervising 10-20 team members.
Presenting information effectively to management.
Operating successfully in a demanding environment.
Managing multiple large projects.
Producing results that support the Program’s strategic initiatives.
After hours and on-call responsibilities for CAMS Production or other enterprise system related concerns and projects affecting Child Support Program business.