General Motors Fixed Operations Director
About The Position
Hanania Automotive Group is seeking an accomplished Fixed Operations Director to lead our General Motors dealership's Service, Parts, and Warranty Operations. This is a leadership opportunity for someone who lives and breathes General Motors Fixed Operations. We're looking for a leader who understands GM processes, knows how to improve every key performance metric, and can build a culture where customer satisfaction, technician performance, and profitability go hand in hand. If you're passionate about developing people, maximizing fixed operations performance, and creating an industry-leading customer experience, this is your opportunity to make an immediate impact. You'll oversee every aspect of our GM Fixed Operations Department, ensuring operational excellence while driving profitability, customer satisfaction, and employee development.
Requirements
- 5+ years of progressive General Motors Fixed Operations leadership experience in a franchised GM dealership.
- Extensive knowledge of GlobalConnect, GM Global Warranty Management (GWM), GM Service Information (SI), warranty administration, and OEM compliance.
- Strong understanding of GM fixed operations reporting, performance metrics, and dealership financial statements.
- Experience with CDK or comparable dealership management systems.
- Proven leadership ability with a passion for coaching, mentoring, and developing high-performing teams.
- Valid driver's license with an acceptable driving record.
- Must successfully pass a pre-employment background check and hair follicle drug screening.
Nice To Haves
- Previous success as both a GM Service Advisor and GM Certified Technician strongly preferred.
- Demonstrated success improving: Customer Satisfaction Index (CSI), Effective Labor Rate (ELR), Hours Per Repair Order (HPRO), Customer Pay Repair Order Growth, Technician Productivity & Efficiency, Service & Parts Gross Profit.
Responsibilities
- Lead all General Motors Service, Parts, Warranty, and Fixed Operations functions.
- Drive improvements in CSI, Effective Labor Rate (ELR), Hours Per Repair Order (HPRO), technician productivity, gross profit, and customer retention.
- Develop, coach, and mentor Service Advisors, Technicians, Parts personnel, Warranty Administrators, and department leaders.
- Ensure full compliance with General Motors warranty policies, GlobalConnect, GM Global Warranty Management (GWM), and OEM operating standards.
- Partner with dealership leadership to develop strategies that improve operational performance and profitability.
- Monitor financial performance, departmental expenses, and key operational metrics.
- Recruit, retain, and develop top GM-certified technicians and fixed operations talent.
- Build a culture of accountability, professionalism, and continuous improvement while leading The Hanania Way.
Benefits
- Executive-level compensation with aggressive performance incentives
- Medical, Dental & Vision Insurance
- Voluntary Benefits
- Company-Paid Life Insurance
- 401(k) with Company Match
- Paid Time Off (PTO) & Paid Leave Time (PLT)
- Manufacturer training and leadership development
- Opportunities for advancement throughout Hanania Automotive Group
- Employee discounts on vehicle purchases, parts, and service
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
