General Manager

BDA • Marietta, GA

12d • $90,000 - $110,000 • Onsite

About The Position

CRDN of Atlanta East & NE Georgia is hiring a General Manager to lead its established, profitable restoration operation based in Marietta, Georgia. The role oversees the day-to-day success of the business and leads the full Marietta team, including production, office staff, and a marketing representative. The General Manager reports directly to owner and CEO Keith Martin. The operation serves the Atlanta metro and Northeast Georgia, primarily handling residential and commercial insurance claims involving contents restoration after fire, smoke, water, soot, and mold damage.

The General Manager is responsible for coordinating restoration production, managing people and business processes, ensuring compliance with insurance carrier and program requirements, and maintaining relationships with staff, homeowners, contractors, and insurance adjusters. The position involves in-office work and regional travel, including travel within a 120-mile radius of Atlanta as needed. Atlanta-area candidates are strongly preferred; relocation assistance is not available.

Requirements

• 3–5+ years of restoration industry experience; any restoration background is acceptable, with contents experience considered a plus.
• Experience leading people, such as in a manager, assistant manager, or project manager role running crews.
• Proven ability to hold people accountable and handle difficult conversations directly.
• Proficiency in Microsoft Office, including Word and Excel.
• Experience using a CRM; training on the company's in-house software is provided.
• Willingness to travel within a 120-mile radius of Atlanta as needed.
• Valid driver's license and clean driving record.

Nice To Haves

• 1–2+ years in a formal management role.
• IICRC certification(s).
• Bachelor's degree.
• Experience with insurance program work, billing, and collections.
• Contents restoration experience.
• Atlanta-area location; Atlanta-area candidates are strongly preferred.

Responsibilities

• Oversee production, warehouse, and field department heads.
• Maintain a consistent, productive restoration workflow while minimizing overtime and meeting quality standards.
• Coordinate and complete restoration production work in a timely manner in collaboration with other departments and managers.
• Order office, warehouse, and jobsite supplies.
• Lead HR matters, including hiring, performance management, discipline, and terminations.
• Assist with training and improve departmental efficiency.
• Conduct employee evaluations and oversee staff training.
• Manage and support the marketing representative.
• Issue directives to departments about policy, program, or operational changes.
• Handle billing for program and non-program jobs and manage collections.
• Ensure compliance with carrier and program requirements.
• Calculate and submit monthly commissions.
• Set and track quarterly and annual production and sales goals.
• Serve as the main point of contact for staff, homeowners, contractors, and insurance adjusters.
• Build relationships with adjusters and contractors.
• Resolve customer complaints and issues quickly and professionally.
• Attend industry conferences and trainings as directed by ownership.

Benefits

• Quarterly bonus based on company profitability.
• 401(k).
• Opportunity to lead an established operation backed by a national brand, with direct access to ownership.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed