General Manager
About The Position
The General Manager / Market Leader owns the success of a SavATree market, combining strategic leadership with hands-on operational execution. The role has full accountability for financial performance, operational excellence, employee engagement, safety culture, and customer satisfaction. The General Manager works closely with District Leadership and functional support teams while building a culture where employees thrive and clients become lifelong advocates. The position leads market growth and business performance, oversees sales and operations, develops strong teams, delivers an exceptional client experience, and champions safe work practices. It includes both office and field responsibilities, with travel within the assigned market as needed. The role is based in Maineville, Ohio, and is full-time and permanent.
Requirements
- Bachelor’s degree in Business, Forestry, Arboriculture, Environmental Sciences, or a related field, or equivalent leadership experience.
- Demonstrated success leading a branch, district, or multifunctional business with full P&L accountability.
- Proven experience leading sales and operations teams in a service-based organization.
- Strong financial acumen, including experience managing budgets, forecasting, and business performance metrics.
- Experience coaching, developing, and retaining high-performing teams.
- Excellent leadership, communication, and relationship-building skills.
- Ability to analyze business data and make informed operational decisions.
- Valid U.S. driver’s license with an acceptable driving record.
- Authorized to work in the United States.
- Ability to safely navigate outdoor job sites and occasionally lift or move up to 50 pounds.
Nice To Haves
- ISA Certified Arborist credential, or willingness to obtain it.
- Tree Care, Landscape, Green Industry, Home Services, or similar operational leadership experience.
Responsibilities
- Own the market’s overall performance, including revenue growth, profitability, productivity, and operational excellence.
- Develop and execute annual business plans to achieve sales, margin, EBITDA, and customer retention goals.
- Analyze financial and operational performance, identify opportunities, and implement action plans to improve results.
- Align resources, staffing, and equipment with current demand and future growth.
- Lead and coach Residential and Commercial Sales Arborists to achieve sales and profitability goals.
- Build a culture focused on client relationships, consultative selling, and exceptional service.
- Identify new business opportunities, expand client relationships, and grow Tree Care, Plant Health Care, Lawn Care, and Commercial Services.
- Monitor market trends, competitive activity, and customer feedback to support continued growth.
- Ensure work is completed safely, efficiently, and to high quality standards.
- Improve scheduling, routing, equipment utilization, productivity, and service delivery.
- Maintain compliance with company policies, regulatory requirements, and environmental standards.
- Oversee fleet management, facilities, inventory, and branch assets.
- Recruit, hire, develop, coach, and retain talent across sales, operations, and administration.
- Create an engaging, accountable, high-performing culture that reflects SavATree’s values.
- Conduct performance coaching, succession planning, and leadership development.
- Partner with Talent Acquisition to build talent pipelines for future growth.
- Champion a customer-first culture and monitor customer satisfaction metrics, including Net Promoter Score.
- Resolve complex customer concerns while protecting client relationships and the company’s reputation.
- Promote safety as a core value and personal responsibility; ensure team members are trained, equipped, and accountable for safe work practices.
- Participate in safety meetings, field visits, and continuous improvement initiatives.
- Travel within the assigned market as needed.
Benefits
- Quarterly and annual bonuses
- Equity
- Relocation assistance
- Company vehicle program
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- Paid time off
- Paid holidays
- Continuing education and professional certification support
- Career advancement opportunities
- Professional development, operational support, leadership training, and industry education
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What This Job Offers
Job Type
Full-time
Career Level
Manager
