General Manager

Better Buzz Coffee Company•Ontario, CA

5h•$32 - $35•Onsite

About The Position

Better Buzz Coffee is seeking General Managers to support their brand new Ontario Location. They are looking for individuals who share a passion for coffee, possess a people-first leadership mindset, a business-ownership mentality, and the ability to meet and execute key performance indicators with a commitment to operational excellence. Ideal candidates are resilient, enduring, and adaptable, with at least 3 years of prior General Manager experience in a similar high-volume, high-velocity environment. They should have a competitive spirit and a desire to improve daily. Better Buzz is dedicated to providing outstanding guest service and fostering a fun, upbeat work environment. They are a growing brand that offers opportunities for career advancement. The General Manager is the senior leader in a Better Buzz café, responsible for delivering a consistent guest experience, building a high-performing team, and operating a profitable, compliant business. This role involves leading the team, managing café operations, executing goals, solving problems, and serving as an example of excellence. The company's mission is to inspire the team and community to rise early, dream big, have fun, and maximize human potential. The chosen candidate will undergo an 8-week training period, assist in market development, and await store assignment. This role may involve supporting new openings or backfilling existing locations. General Managers require open availability and are expected to work a 45-hour work week. The position offers an hourly pay range of $32.00-$35.00, translating to an annual range of approximately $79,000 - $86,000, with potential for significant monthly bonuses.

Requirements

3 years of prior general management experience in a similar high-velocity, high-volume coffee or fast casual environment
Manager Food Safety Certification
Open availability - days, nights, weekends, holidays
45 hours of work per week

Nice To Haves

Associates Degree
Drive-Thru experience
New location opening experience

Responsibilities

Build, lead, and develop a team of Assistant General Managers, Lead Shift Supervisors, Shift Supervisors, and Team Ambassadors and Baristas who embody the Better Buzz culture
Act with integrity, honesty and knowledge to promote the Company’s culture, values and mission
Source, interview, hire, and onboard new team members through the company applicant tracking system; identify and develop internal talent for promotion
Address all team concerns with urgency, fairness, clarity, strength and compassion
Champion a workplace environment free of harassment, discrimination, and retaliation, and ensure all mandated trainings
Lead the team to deliver exceptional guest experience
Resolve guest concerns professionally and recover the experience with empathy and urgency
Champion training and readiness for all brand initiatives, promotions, and seasonal campaigns
Operate the café to meet or exceed financial targets, (Ex. sales, labor, food cost, and waste targets, etc.)
Build and post accurate, compliant team schedules in advance; manage labor to forecast and team availability
Manage to given metrics, identify gaps, build plans to close gaps, cascades plans to team to execute
Drive overall sales through consistent modelling of hospitable service and upselling
Promote adherence to overall speed of service, fulfillment and drive-thru time
Maintain a high level of guest feedback scores
Ensure all meal and rest breaks are taken and properly recorded in accordance with state law
Lead and ensure proper inventory (Ex. pars, ordering, receiving, rotation, storage, and waste tracking, etc.)
Maintain cash handling integrity and follow loss prevention protocols
Maintain food safety and sanitation standards in line with ANSI certified Manager certification and county health requirements
Comply with all applicable federal, state, and local employment laws, including state specific wage and hour, scheduling, and leave requirements
Complete and document required incident reporting, including workplace injury, harassment complaints, and communicable disease notifications under AB 685
Maintain a safe physical environment for guests and team members and promote a culture of psychological safety
Partner with the District Manager on team coaching, business performance, and people strategy
Communicate clearly and respectfully with The Hive (Better Buzz Support Center), vendors, and cross-functional partners