General Manager

Community Choice Financial Family of Brands•Tempe, AZ

26d•Onsite

About The Position

The General Manager (GM) leads the daily operations and overall performance of a TitleMax store in Tempe, Arizona. The role focuses on growing revenue, maintaining compliance, building customer loyalty through excellent service, and developing the store team. The GM evaluates and processes loan and pawn transactions, supervises cash management and loss prevention, supports marketing and community outreach, and ensures the store is properly staffed, secure, and maintained. This is an in-person, full-time position requiring at least 40 hours per week and regular attendance, including weekends. The listed hourly base pay is $24.00, and the role is eligible for performance bonuses.

Requirements

High school diploma or equivalent.
At least two years of successful supervisory or leadership experience in retail, finance, service, or a related industry.
Operations experience in a leadership capacity.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other systems.
Valid driver’s license, auto insurance, and a personal vehicle for use throughout the workday; mileage is compensated.
At least 18 years of age (19 in Alabama).
Ability to pass a background check, with results considered in accordance with applicable law.
Ability to meet the physical demands of the role, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Regular in-person attendance, including weekends, and a minimum 40-hour workweek.

Nice To Haves

Associate degree or higher.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; this may be required at certain locations.

Responsibilities

Manage overall store performance to meet or exceed Company performance standards.
Coach, lead, and develop team members through training on systems, Company standards, account management, collections, job duties, and performance reports.
Lead local marketing efforts, business-to-business partnerships, referral generation, and community and in-store events to grow revenue.
Examine, evaluate, and process loan and pawn applications and related transactions, assessing risk within established limits.
Enforce quality standards, procedures, and applicable local and state laws and regulations.
Participate in audits and compliance reviews as directed by the corporate office or District Manager.
Supervise office security, cash management, and loss prevention, including documenting cash overages and shortages, vault activity, inventory, deposits, and expenses.
Conduct opening and closing procedures and train new staff in keyholder duties.
Participate in employee selection, reviews, hiring, and retention.
Develop work schedules in line with budgets, workloads, and store needs, and ensure optimal staffing.
Handle complex customer situations with integrity and professionalism.
Monitor and maintain the store’s interior and exterior appearance, address basic facility needs, and schedule maintenance services.
Oversee the store planogram and proper display of seasonal and promotional marketing materials.
Perform duties outside the office when applicable, including vehicle appraisals, store errands, and external marketing.
Work efficiently in a fast-paced, changing environment while handling multiple tasks and meeting performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends, for at least 40 hours per week.

Benefits

Performance bonuses.
Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company’s eleven brands.
Performance-based career advancement.
Educational reimbursement program.
Multiple medical insurance coverage choices, all including telemedicine and medical spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a Company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with mental health resources and life coaching for employees and family members.
Discount Marketplace offering discounts from nationwide and local retailers.
Paid time off starting at 12 days in the first year and increasing with tenure.
Business-casual dress code that includes jeans and sneakers.