General Manager

Urban Air Adventure Parks•Salem, OR

14d•$65,000 - $75,000

About The Position

Urban Air is seeking a General Manager to provide overall leadership, vision, and direction on initiatives and operating standards while creating a positive atmosphere for guests and staff. The role focuses on motivating staff, establishing accountability, achieving results, and maintaining a fun culture. The General Manager leads people, operations, and financial performance for the park. This includes developing staff and managers, delivering exceptional guest service, maintaining a safe and clean environment, overseeing entertainment, food, beverage, attractions, and property operations, and ensuring financial goals and company initiatives are met. The role also includes building community partnerships, monitoring guest reviews, controlling costs, and driving revenue. The position is based in Salem, Oregon, with pay of $65,000–$75,000 per year. Urban Air Salem is an equal opportunity employer.

Requirements

Experience in hospitality is required, such as in theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants.
At least 3 years of experience in facility operations and management.
Demonstrated ability to develop team members in areas of responsibility.
Demonstrated ability to achieve expected store financial results in areas of responsibility.
Ability to enthusiastically interact with others.
Strong character and good judgment in decision-making.
Professional, energetic, self-motivated, able to motivate others, and positive in attitude.
Intermediate computer skills, including Microsoft Office (Excel, Word, and PowerPoint).
Consistently display professional grooming and conduct.
Adaptability, flexibility, and general enthusiasm for the business.
Strong written and verbal communication skills, with the ability to communicate clearly and concisely.
Ability to establish working relationships with employees, management, and vendors.
Ability to maintain and project professionalism internally and externally.
Ability to establish and communicate a vision for the park.
Ability to adapt to business and team needs and changes.
Ability to hold oneself accountable to high personal standards of conduct and professionalism.
Appreciation of diversity, including diversity of thought, ethnicity, and gender.
Innovative and strategic thinking.

Responsibilities

Hire, train, and mentor staff to develop their skills.
Cultivate a team environment that provides exceptional customer service.
Implement and execute staff training programs.
Help select and develop Area Leads and Certified Trainers for greater responsibility or internal promotion.
Motivate managerial staff, leverage individual strengths, and support maximum productivity.
Ensure employee recognition and incentive programs are carried out as documented.
Maintain a strong community presence through partnerships with community and business organizations.
Maintain a safe, clean, and secure environment for guests and staff.
Oversee entertainment, food, beverage, attractions, and property operations to support financial goals and company initiatives.
Improve operational execution through attention to detail and adherence to operating standards and philosophies.
Direct the management team and ensure staff perform consistently at a high level.
Promote positive employee relations through delegation, staff morale, and adherence to operating standards.
Assist franchise owners in holding managers accountable for setting and meeting departmental goals.
Monitor online reviews to ensure guest experience standards are met or improved.
Execute company marketing strategies to capitalize on market opportunities and drive sales.
Maintain systems for fiscal responsibility and inventory control, including pars and proper ordering.
Ensure staffing levels and management coverage support the customer experience while meeting the labor budget.
Analyze financial reports and develop action plans to grow revenue, control expenses, and meet or exceed annual budgets.