General Manager, Springville Sunpro Store

HomeBuilt•Orem, UT

11d•Onsite

About The Position

The General Manager, Retail owns the performance of a HomeBuilt store, including sales, profitability, team development, and the customer experience. This role sets the standard for how the store runs day to day, builds a capable leadership bench, and makes the operating and staffing decisions that keep the business healthy. The General Manager represents the store in the community and builds lasting relationships with contractors, business customers, and local partners.

Requirements

Strong financial acumen, including profit and loss ownership, budgeting, and margin management
Ability to read operating results, identify the cause of a gap, and act quickly
Skilled at coaching and developing leaders, including managing performance directly and fairly
Sound judgment in staffing, scheduling, and resource decisions under changing demand
Knowledge of retail operations, merchandising, inventory control, and loss prevention practices
Working knowledge of building materials, hardware, and home improvement products and the customers who buy them
Clear communicator who can set expectations, resolve conflict, and hold a team accountable
Ability to build credibility with contractors, vendors, and community partners
Understanding of employment practices, safety requirements, and store level compliance obligations
High school diploma or GED required
8 to 10 years of retail, hardware, home improvement, construction supply, or related experience required
5 years of progressive leadership experience required, including leading through other managers

Nice To Haves

bachelor's degree in business, management, retail management, finance, operations, or a related field preferred
Prior Store Manager, General Manager, or equivalent leadership experience preferred
Profit and loss responsibility for a business exceeding $5M in annual revenue preferred

Responsibilities

Own store financial performance, including sales growth, margin, expense control, and profitability
Build and execute the store business plan, adjusting course when results fall short of plan
Manage labor, inventory investment, and operating expenses within approved budgets
Set and enforce service standards so customers receive consistent, knowledgeable help throughout the store
Engage directly with customers to gather feedback, resolve escalated concerns, and identify improvement opportunities
Lead hiring, onboarding, performance management, and succession planning for the store team
Coach store managers and supervisors, and prepare team members for advancement
Make final decisions on hiring, employment actions, staffing levels, and resource allocation within company guidelines
Oversee merchandising, inventory accuracy, shrink control, store condition, and product availability
Ensure compliance with company policy, safety requirements, and applicable regulations
Represent the store in the community and build relationships with contractors, builders, and business customers
Create a work environment where employees are engaged, accountable, and want to stay