General Manager

Bob Evans Restaurants • Cleveland, OH

8d

About The Position

The General Manager leads the restaurant’s daily operations and staff, ensuring that company policies, procedures, programs, and systems are followed. The role provides leadership, direction, training, and development to direct reports, while building sales, meeting goals, and driving restaurant profitability. Decisions are guided by established policies and procedures and the Director of Operations.

The General Manager is responsible for creating an engaged team and a warm, hospitable environment focused on guest satisfaction and farm-fresh food. The role also oversees staffing, restaurant performance, cost controls, food quality, cleanliness, safety, inventory, schedules, equipment, facilities, and company assets. Compensation is up to $70,000 per year, depending on experience and geographic location or local market demand. The posting highlights early closing times, no late nights, work-life balance, career growth, and benefits.

Requirements

• High school diploma or equivalent.
• Prior experience in a leadership role is required.
• Excellent communication and interpersonal skills, including conflict resolution abilities.
• Strong planning and organizational skills.
• Dedication to exceptional guest service.
• Excellent computer skills and basic personal computer literacy.
• Strong analytical and problem-solving skills.
• Exceptional team-building capability.
• Basic business math and accounting skills.
• Ability to manage multiple projects.
• Ability to serve as a role model for employee appearance and presentation.
• Availability to work a variety of shifts and weekends.
• Ability to stand for an entire shift and walk for extended periods without resting or sitting.
• Ability to push, lift, carry, and transfer up to 50 pounds.
• Ability to reach, handle objects, tools, or controls, bend, and stoop.
• Ability to taste and smell and to communicate verbally.
• Ability to use close, distance, color, and peripheral vision, depth perception, and focus adjustment.
• Ability to access all restaurant areas, including selling floors, stock areas, and register areas.

Nice To Haves

• A minimum of 4–6 years of experience in a family, fast-food, or casual dining restaurant is strongly preferred.
• College and/or culinary schooling is preferred.

Responsibilities

• Manage daily restaurant operations and staff, implementing company policies, procedures, programs, and systems.
• Recruit, interview, hire, train, schedule, direct, and evaluate employees; recognize, discipline, or terminate employees as appropriate and resolve complaints and problems.
• Shape the restaurant’s culture and promote employee engagement, team development, and guest satisfaction through coaching and mentoring.
• Model professional behavior and create a warm, friendly, hospitable atmosphere.
• Communicate sales performance and anticipated variances to the restaurant management team and relay corporate programs and initiatives to staff.
• Assist team members with their job duties as needed.
• Lead sales-building activities and suggestive selling; maximize table turnover, sales per guest, and sales per hour.
• Meet and greet guests, investigate food quality or service issues, and work to satisfy guests.
• Maintain efficient operations, cost controls, and profitability; manage food, labor, carryout, and other controllable costs.
• Ensure compliance with OSHA requirements, local health and safety codes, and company safety and security policies; enforce safe work practices.
• Monitor daily activities to maintain food quality and cleanliness standards.
• Oversee cash control and security procedures, inventory, food and labor management, financial reports, schedules, and corrective actions.
• Control food costs by following recipes and portion standards and managing the weekly inventory process.
• Manage labor costs by optimizing weekly employee and manager schedules and monitoring daily schedules and sales using the company’s labor scheduling tool.
• Ensure restaurant equipment is used properly and maintain the facility and company assets.
• Perform other duties as assigned.

Benefits

• Competitive compensation, up to $70,000 per year depending on experience and geographic location or local market demand.
• Health and welfare benefits.
• 401(k) with company match.
• Flexible scheduling.
• Opportunity for development and career growth.
• Early close and no late nights.
• Work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED