General Manager - Hunter Canmore

Concorde Entertainment Group•Canmore, AB

59d

About The Position

Reporting to the operations leadership team for the Concorde Group, this General Manager position will be accountable for the overall performance of Hunter Canmore. This is a strategic business partner role responsible for driving results aimed at achieving the company’s goals while adhering to company policies and procedures. Cultivating a fun and engaging work environment that complies with all relevant local laws, and where the guest experience always exceeds expectations regardless of volume, are top priorities. Superior leadership, critical forward-thinking planning ability and decision-making skills are vital, and a passion for delivering continual training and coaching is necessary for team success.

Requirements

Previous experience with demonstrated success in a comparable role for an establishment of similar guest capacity, staff number, and affected by seasonality (at least 3 years preferred)
5+ years of hospitality experience preferred
Extensive wine and cocktail knowledge preferred
Organization skills with a keen eye for detail and the ability to identify, analyze and solve technical and theoretical problems
Advanced writing and grammatical proficiency
To be able to recognize the ability to build and maintain positive and collaborative working relationships with staff at all levels
Working knowledge of applicable employment related legislation
Integrity, discretion and judgment with tact and diplomacy on confidential matters
Advanced skills with Microsoft Office Suite
Experience with any payroll, HRMS and/or LMS
Comfortability with team delegation and holding others accountable for tasks
Excellent communication skills both written and oral – approachable and genuine
Take pride in their work and respects the responsibilities and time of others
Know how to maintain a work life balance that works for them and the business
Lead by example on and off duty
Be passionate about the hospitality industry
High personal and business ethics driven by an authentic and caring personality
The ability to take ownership of duties, show initiative, proactive and learns from mistakes
Be naturally positive attitude, great personal hygiene, and a high level of deportment
To possess good judgment and problem-solving mindset
To be tactful, use discretion and keep confidential information secure
To build up the comradery of their team and inspires teamwork
Determination to always improve, doesn’t shy away from difficult conversations, openly gives and receives positive and critical feedback well

Responsibilities

Understand and execute operations of a bustling business using all current procedures, standards, specifications, guidelines, and training programs
Develop and execute operational strategies
Quality control - food and beverage are consistently prepared and served according to the restaurant’s recipes, portioning, preparing, and serving standards
Assist the General Manager to achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment
Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with policies and procedures
Review financial statements and prepare financial reports as required by Concorde Head Office, undertaking actions to ensure all financial reporting and operations are compliant with applicable regulatory requirements and legislation
Assist the General Manager with preparation for monthly cross-venue GP meeting
Stay on top of all learning, development and training being administered by Head Office departments and ensure all necessary team members attend
Ensure active venue participation in the company Health & Safety Program, and have at least one salary and one hourly employee represent the venue on the cross-venue Health & Safety Committee
Make recruitment, hiring, onboarding, succession planning and termination decisions in compliance with the Alberta Human Rights Act and internal company policies
Time management and effective management scheduling; fill in where needed to ensure the highest guest service standards and efficient operations, but understand that this position is not full-time floor manager plus administrative responsibilities
Continually strive to develop staff in all areas of managerial and professional development through ongoing training programs and regular performance feedback
Ensure all required paperwork, including forms, reports and schedules is prepared and submitted in an organized and timely manner
Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance schedules
Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures
Schedule hourly labour as required using anticipated business activity while ensuring that all positions are staffed as needed and labor cost objectives are met
Be knowledgeable of HR policies regarding employees and administer prompt, fair and consistent performance management for all violations of company policies, rules, and procedures
Fully understand and comply with all federal, provincial, and municipal regulations that pertain to Occupational Health and Safety, Employment Standards and Human Rights requirements
Work with the Business Development, Events, and Marketing teams to develop, plan, and carry out restaurant marketing, entertainment bookings, advertising and promotional activities and campaigns
Execute ad-hoc administrative and operational duties are required

Benefits

Compensation package includes competitive annual salary
Gratuities
Paid leave for sick and bereavement
Pay program based on performance and discretionary bonuses eligibility
Professional development financial support
Parking
Duty meals
Comprehensive extended health and insurance benefits package
3 weeks’ vacation
Cell phone allowance
25% Company-wide food & beverage discount & access to frequent local business discounts/specials