Onsite General Manager (Fifth & Poplar)

RealManage•Charlotte, NC

7d•$95,000 - $105,000•Onsite

About The Position

RealManage Elevated Onsite is a division of RealManage, specializing in community association management with onsite staff. Our mission is to provide the best possible lifestyle HOA management services by embodying the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The team has extensive experience managing various types of communities, focusing on customer service and lifestyle for residents and boards. RealManage Elevated Onsite is a values-based company with guiding principles of Integrity, Respect, Selflessness, Personal Relationships, and Always Improving. We are a fast-growing team where energy, teamwork, innovation, and contribution are highly valued. RealManage has earned the Certified™ recognition from Great Place to Work®. Fifth & Poplar is Uptown Charlotte’s premier condominium community, offering residents a safe and comfortable living experience in the heart of the city. The community features a large private courtyard, walking paths, and is close to Uptown Charlotte amenities. Residents enjoy numerous amenities and social activities organized by a resident committee, including events at local venues and informal gatherings. The General Manager (GM) serves as the Chief Operating Officer of the Homeowner Association, with ultimate responsibility for day-to-day operations, including all activities and relationships between the Association, Board of Directors, members, guests, employees, community, government, and industry. We are seeking a General Manager with outstanding leadership and communication skills, a passion for delivering exceptional guest and member services, strong business acumen, and excellent planning and organizational skills. The GM must cultivate and maintain important relationships, work with governing entities, provide service deliverables, and manage effective and fiscally sound operations.

Requirements

Minimum of two (2) years Condominium Association (COA) Management experience required
Associate's degree or relevant experience required.
CMCA certification required.
Strong interpersonal, supervisory, and customer service skills are required.
Able to set priorities, plan, organize, and delegate effectively.
Strong written and verbal communication skills.
Must have a command of the English language, both written and verbal.
Excellent phone etiquette.
Ability to work effectively under time constraints and deadlines.
Ability to read, understand, and explain financial statements, including balance sheets, income statements, and general ledger.
Ability to stand and walk for extended periods throughout the workday.
Ability to climb stairs, ladders, bend, stoop, kneel, crouch, or reach frequently.
Ability to lift, carry, push, or pull objects up to 50 pounds regularly and occasionally heavier with assistance.
Manual dexterity to operate tools, equipment, and machinery safely.
Visual acuity to inspect equipment, read gauges, and perform detailed tasks.
Hearing ability to detect alarms, equipment sounds, and verbal instructions in noisy environments.
Ability to work in varying environmental conditions (heat, cold, dust, noise, outdoors).
Ability to wear and use appropriate personal protective equipment (PPE).
Ability to work varying schedules, including evenings, weekends, on-call, and overtime as required.

Nice To Haves

Commercial association experience preferred.
Bachelor’s degree preferred.
Previous onsite management experience strongly preferred.
AMS and PCAM certifications are a plus.

Responsibilities

Manage all operations for a community association
Responsible for compliance with all of the community’s policies/procedures as defined by the Board of Directors.
Plans, develops, and approves operational policies, procedures, methods, and regulations related to general operating procedures.
Directs the work of all department managers.
Primary driver in the development of the annual operating, cash, and capital budgets.
Develops periodic checkpoints to assess compliance with the published budget.
Responsible for the timely preparation of monthly financial reports to the Board of Directors.
Assist board with hiring contractors and insurance carriers to maintain and protect the community
Oversee and approve payment of vendors providing service to the community
Direct the enforcement of community rules and restrictions
Coordinates the development of long-range and annual business plans aligned with the association's bylaws and policies.
Oversees the impact and effect of association policies/programs/processes and recommends changes as needed.
Monitors quality of association products and services to ensure maximum member and guest satisfaction.
Secures and protects all the association assets.
Establishes and maintains ongoing dialogue with members to elicit input on Association direction and improvements.
Coordinates with the Board of Directors on the development and implementation of all strategic plans.
Plans, develops, and approves specific operational programs, procedures, methods, rules, and regulations in concert with general policies.
Evaluates committee activities that report to the General Manager.
Ensures compliance with purchasing policies and procedures.
Provide counsel to the Management staff to ensure all employees are properly trained, supervised, scheduled, and knowledgeable of their responsibilities.
Develops, maintains, and disseminates a basic management philosophy to guide all association personnel towards optimal operating results.
Supports internal controls.
Other duties as directed.

Benefits

$95,000 - $105,000 annual salary per year.
Medical Insurance - Company will pay the premium for Employee Only Tier on the HSA plan
Dental Insurance
Vision Insurance
Life and Disability Insurance
HSA (Required High-Deductible Medical Plan to be eligible)
FSA account for health-related expenses
FSA account for dependent care expenses
Education Reimbursement for industry related classes
401K match after 1 year
Employee Assistance Program (EAP)
9 paid holidays and 2 floating holidays