Onsite General Manager (Fifth & Poplar)

RealManage•Charlotte, NC

7d•$95,000 - $105,000•Onsite

About The Position

RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry. RealManage Elevated Onsite is a values-based company with the following values as our guiding principles: Integrity: we always do the right thing. Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship. Selflessness: more than teamwork; we are part of something special and much larger than any of us. Personal Relationships: we are a professional services company; people do business with people they like. Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better. Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued. Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities. RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience. Fifth & Poplar is Uptown Charlotte’s premier condominium community. Residents hale from six continents, more than 25 countries, 30 states and share the desire to live safely and comfortably in the heart of Charlotte...one of the fastest-growing and attractive cities in the U.S. The stately mid-rise building occupies a full city block anchored by a grand, one-acre private courtyard scribed with crepe myrtle-lined walking paths leading to a beautiful central fountain. Community members are within easy walking distance of all that Uptown Charlotte has to offer. Numerous resident amenities make life at Fifth & Poplar convenient and enjoyable. Fifth & Poplar residents enjoy a host of social activities organized by Fifth & Poplar’s social committee, led by a group of residents. Several events per month take place at participating restaurant and pub venues, augmented with informal events on the fireside terrace or in the media room. During the year, residents enjoy pool parties, holiday parties and cultural excursions, such as art gallery and museum trips. These functions allow residents to meet new friends and neighbors to stay in touch. The General Manager (GM) serves as the Chief Operating Officer of the Homeowner Association. This position has ultimate responsibility for the day to day operations, including all activities and relationships between the Association, Board of Directors, members, guests, employees, community, government and industry. We are currently seeking a General Manager with outstanding leadership and communication skills, a passion for delivering outstanding guest and member services, strong business acumen, excellent planning, and organizational skills. The General Manager must cultivate and maintain many important relationships for the association including working related governing entities and provide service deliverables while managing effective and fiscally sound operations.

Requirements

Minimum of two (2) years Condominium Association (COA) Management experience required
Bachelor’s degree preferred. Associate's degree or relevant experience required
Strong interpersonal, supervisory, and customer service skills are required
Able to set priorities, plan, organize, and delegate effectively
Strong written and verbal communication skills. Must have a command of the English language, both written and verbal.
Excellent phone etiquette
Ability to work effectively under time constraints and deadlines
Ability to read, understand, and explain financial statements, including balance sheets, income statements, and general ledger
Ability to sit for prolonged periods at a desk and work on a computer.
Ability to occasionally stand, walk, bend, or reach as needed.
Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies).
Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
Visual acuity to read printed materials, spreadsheets, and computer screens.
Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
Ability to work in a standard office environment with moderate noise levels.
Ability to work a standard schedule, with occasional extended hours as required.

Nice To Haves

Commercial association experience preferred
Previous onsite management experience strongly preferred
CMCA certification required
AMS and PCAM certifications are a plus

Responsibilities

Manage all operations for a community association
Responsible for compliance with all of the community’s policies/procedures as defined by the Board of Directors
Plans, develops, and approves operational policies, procedures, methods, and regulations related to general operating procedures
Directs the work of all department managers.
Primary driver in the development of the annual operating, cash, and capital budgets.
Develops periodic checkpoints to assess compliance with the published budget
Responsible for the timely preparation of monthly financial reports to the Board of Directors
Assist board with hiring contractors and insurance carriers to maintain and protect the community
Oversee and approve payment of vendors providing service to the community
Direct the enforcement of community rules and restrictions
Coordinates the development of long-range and annual business plans aligned with the association's bylaws and policies
Oversees the impact and effect of association policies/programs/processes and recommends changes as needed
Monitors quality of association products and services to ensure maximum member and guest satisfaction
Secures and protects all the association assets
Establishes and maintains ongoing dialogue with members to elicit input on Association direction and improvements
Coordinates with the Board of Directors on the development and implementation of all strategic plans
Plans, develops, and approves specific operational programs, procedures, methods, rules, and regulations in concert with general policies
Evaluates committee activities that report to the General Manager
Ensures compliance with purchasing policies and procedures
Provide counsel to the Management staff to ensure all employees are properly trained, supervised, scheduled, and knowledgeable of their responsibilities
Develops, maintains, and disseminates a basic management philosophy to guide all association personnel towards optimal operating results
Supports internal controls
Other duties as directed

Benefits

Medical Insurance - Company will pay the premium for Employee Only Tier on the HSA plan
Dental Insurance
Vision Insurance
Life and Disability Insurance
HSA (Required High-Deductible Medical Plan to be eligible)
FSA account for health-related expenses
FSA account for dependent care expenses
Education Reimbursement for industry related classes
401K match after 1 year
Employee Assistance Program (EAP)
9 paid holidays and 2 floating holidays