General Manager - Concord, NH

The Works Bakery Cafe•Concord, NH

7d•$65,000 - $75,000

About The Position

The Works Café General Manager provides strong, positive leadership to the restaurant team to deliver great guest experiences, maintain operational excellence, and build profitable sales at a single restaurant. The General Manager is responsible for the overall operation of the restaurant in accordance with company standards, policies, and procedures and applicable laws. The role oversees staffing and development, daily operations, guest service, food safety, financial performance, and community engagement. The position involves 50 hours per week in 10-hour shifts. Evening, holiday, and weekend availability may be required.

Requirements

Basic computer skills.
Fluency in spoken and written English.
Basic math and financial management skills.
Previous leadership experience in retail, restaurant, or hospitality, or the ability to demonstrate leadership.
Strong analytical skills and business acumen.
Ability to work well with others in a fun, fast-paced team environment.
Punctuality, honesty, and a positive attitude.
Willingness to learn and embrace change.
Ability to train and develop a team, including giving positive and constructive feedback.
Guest-focused approach.
Time-management skills.
Ability to manage conflict.
Problem-solving skills.
Ability to motivate others.
Ability to stand for extended periods.
Ability to perform repetitive movements, including bending, stooping, and reaching.
Ability to lift objects, including boxes, ice, and product, up to 50 pounds, if applicable.
Ability to work in exposure to extreme temperatures and in a small space.
Availability for 50 hours per week in 10-hour shifts; evenings, holidays, and weekends may be required.

Nice To Haves

College degree preferred.

Responsibilities

Perform all responsibilities of restaurant team members.
Recruit, hire, train, and supervise restaurant team members, including shift leaders, team members, bakers, and support staff.
Foster a positive work environment through teamwork, coaching, feedback, and conflict resolution.
Implement training programs to improve team members’ skills and performance.
Lead by example through a strong work ethic, professionalism, and adherence to company values.
Oversee day-to-day operations, including opening and closing procedures, cash management, inventory control, and company standards and systems.
Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards.
Create and maintain a guest-focused restaurant culture.
Review guest feedback results and implement action plans to drive improvement.
Develop and implement strategies to increase efficiency, reduce waste, and improve productivity.
Ensure exceptional customer service and a welcoming, friendly atmosphere.
Monitor customer feedback and reviews, addressing recurring issues and improving service quality.
Monitor and control food and labor costs, inventory levels, and waste to maximize profitability.
Engage with the local community, build relationships, and explore partnership or sponsorship opportunities.
Stay informed about industry trends and technology, competitor activity, and customer preferences to identify business opportunities.
Communicate restaurant priorities, goals, and results to team members.
Execute new product rollouts, including training, marketing, and sampling.
Complete GFS and other vendor orders to keep products stocked within par levels.
Conduct operational assessments and create corresponding action plans for food safety and company standards.
Ensure the restaurant budget is met as determined by the District Manager.