General Manager - Medina (OH0701)
About The Position
The General Manager (GM) is the CEO of their ModWash site and has full responsibility for its people, performance, culture, and profitability. The GM operates with an ownership mindset, making daily decisions that drive long-term success while supporting ModWash standards, values, and strategy. The role owns site results, develops leaders, safeguards the brand, and continuously improves operations. The GM is accountable for site-level P&L results, including labor, revenue, expenses, membership growth, and guest satisfaction. They hire, develop, and retain the team; set the tone for culture and execution; make real-time operational decisions within company guardrails; and represent ModWash in the community. The position also involves administrative responsibilities, equipment and inventory oversight, safety and compliance, and leading sales and guest experience efforts.
Requirements
- Ability to work outdoors in all weather conditions and seasons, including summer heat and winter cold.
- Ability to stand for extended periods or an entire work shift.
- Physical ability to bend, stoop, squat, kneel, reach, and step to perform job duties.
- Ability to carry, lift, push, pull, and move up to 50 pounds.
- Alertness and ability to maneuver around moving vehicles and equipment.
- Ability to safely climb and maneuver a 12-foot ladder.
- Ability to respond quickly to sounds.
- Ability to move safely over uneven terrain and in confined spaces.
- Ability to see clearly and respond to dangerous situations.
- Ability to remain mobile and engaged with ModTeam members and customers at the pay station, tunnel entrance, and vacuum lot.
Responsibilities
- Own site-level P&L results, including labor, revenue, expenses, membership growth, and guest satisfaction.
- Hire, develop, and retain attendants, key holders, and the assistant general manager; build future leaders and maintain a positive, team-oriented work environment.
- Make real-time operational decisions and adjust staffing, priorities, and execution to meet business needs.
- Represent ModWash in the community and protect and elevate the brand through guest interactions.
- Perform preventive maintenance and equipment repairs after training.
- Manage chemical inventory, scheduling, labor costs, and equipment functionality.
- Perform administrative duties, including disciplinary actions, terminations, scheduling, employee relations, and life cycle recruiting.
- Continuously seek ways to improve the business.
- Ensure compliance with legal requirements and company policies and procedures.
- Emphasize, practice, and periodically review safety and security; train employees in appropriate responses.
- Lead the team with a strong sales mindset to drive performance and guest experience.
- Participate in hiring and training hourly team members.
- Conduct timely and constructive performance evaluations.
- Handle employee discipline and termination as needed and in accordance with company policy.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
