General Manager

Community Choice Financial Family of Brands•West Allis, WI

26d•Onsite

About The Position

The General Manager leads the daily operations and overall performance of a Check Into Cash store in West Allis, Wisconsin. The role focuses on meeting or exceeding company performance standards, growing revenue, maintaining compliance, and delivering world-class customer service. The General Manager coaches and develops team members, oversees store staffing and schedules, manages transactions and risk within established limits, and maintains cash, inventory, security, and store presentation. The position includes regular in-person attendance and at least 40 hours per week, including weekends. The hourly wage is $22.50, with eligibility for performance bonuses.

Requirements

High school diploma or equivalent.
At least two years of successful supervisory or leadership experience in retail, finance, service, or a related industry.
Operations experience in a leadership capacity.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other systems.
Valid driver's license, auto insurance, and a personal vehicle for use throughout the workday; mileage is compensated.
At least 18 years of age, or 19 in Alabama.
Must pass a background check, with results considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Associate degree or higher.
Experience in check cashing, document verification, or money order processing.
Bilingual in English and Spanish; may be required for certain locations.

Responsibilities

Manage overall store performance by meeting or exceeding company performance standards.
Coach, lead, and develop team members in systems, company standards, account management, collections, job duties, and performance reports.
Lead local marketing, business-to-business partnerships, referrals, and community and in-store events to grow revenue.
Examine, evaluate, and process loan and pawn applications and related transactions, assessing risk within established limits.
Enforce quality standards, procedures, and applicable local and state laws and regulations.
Participate in audits and compliance reviews as directed by the corporate office or District Manager.
Oversee office security, cash management, and loss prevention, including documenting cash overages and shortages, vault activity, inventory, deposits, and expenses.
Conduct opening and closing procedures and train staff in keyholder duties.
Participate in employee selection, review, hiring, and retention.
Develop work schedules according to budget, workload, and store needs, and ensure optimal staffing.
Handle complex customer situations with integrity and professionalism.
Maintain internal and external store appearance, address basic facility needs, and schedule maintenance services.
Oversee the store planogram and ensure seasonal and promotional marketing materials are properly displayed.
Perform duties outside the office when applicable, including vehicle appraisals, store errands, and external marketing.
Work efficiently in a fast-paced, changing environment, handle multiple tasks, and meet individual and team performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends, for a minimum of 40 hours per week.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with professional and personal development e-learning modules.
Cross-brand training and opportunities across the company’s brands.
Key holder program to build leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and medical spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program offering mental health resources and life coaching for employees and family members.
Discount Marketplace access to discounts from nationwide and local retailers.
Paid time off starting at 12 days in the first year and increasing with tenure.
Relaxed business-casual dress code that includes jeans and sneakers.
Performance bonuses.