General Manager - New York, NY

Rose Associates Inc.•New York, NY

3d•$180,000 - $200,000•Onsite

About The Position

Rose Associates is a recognized market leader in multifamily and mixed-use real estate, based in New York City. They own, develop, and operate leading properties in urban markets from Philadelphia to Boston, across all residential asset classes. Their dynamic services platform includes development, construction, property and asset management, leasing, marketing, and accounting/financial operations. Rose Associates partners with private owners and institutional investors globally to develop and operate iconic assets. They utilize technology and deep expertise to outperform the market in operating over 30,000 units across approximately 250 properties in challenging housing markets. Rose Associates has been the top-rated manager for resident satisfaction in the United States on the Kingsley Surveys platform for the past three years. Established in 1925, Rose Associates has a century of real estate expertise and a reputation for excellence and integrity. As a woman-owned business led by CEO Amy Rose, they are committed to a corporate culture of belonging and inclusion. As they expand across the Northeast, Rose Associates offers opportunities for team members to grow their careers in an environment of respect and support. This role is an opportunity to join Rose Associates on the forefront of innovation and growth. This position is for an experienced General Manager who will be responsible for cultivating vibrant connections with residents, owners, and the internal team to ensure seamless property operations. The General Manager will work in conjunction with various stakeholders and utilize their expertise to achieve property goals and objectives as outlined by upper management and ownership. The mission includes optimizing occupancy and profits, as well as elevating the property's reputation and market value.

Requirements

Bachelor’s degree in business, marketing, real estate, or finance or equivalent experience.
A minimum of 10 years of multifamily residential and condo management experience.
Proficiency in navigating computers and property management software, to include Microsoft Office include iLuvLeasing, On-Site, Elise AI, RentCafe and Yardi.
Technical knowledge of building operations and maintenance.
Understanding of marketing trends, budgeting and reporting, including strong financial skills with knowledge of GAAP.
Valid NYS real estate license or ability to obtain one within the first 120 days of employment. All active license holders must register their license with Rose Associates upon hire.
Work authorization (required)
Must be available to work weekends (Saturdays and Sundays) as needed

Responsibilities

Interact with property owners, upper management, internal team members, and business partners in an accurate and timely manner to maximize client satisfaction, ensure project completion, and stay apprised of day-to-day property operations.
Interface with residents to punctually address their concerns.
Work in conjunction with internal departments such as compliance, leasing, and accounting, which includes examining all lease packages for current and potential residents.
Provide direction, set goals and objectives, and manage scheduling for Resident Managers, office, building, and leasing staff while fostering a positive and collaborative work environment.
Recruit, train, and lead a cohesive team to ensure efficient property operations.
Ensure compliance and communication of policies and procedures for residents and internal team members to exceed survey, audit, review, and inspection expectations.
Perform regular property inspections to identify maintenance issues, in addition to overseeing maintenance of all building operations and systems, coordinating preventive maintenance work, identify and coordinate vendors for building repairs, construction, and capital improvements in partnership with the Resident Manager.
Oversee ongoing construction for new buildings.
Negotiate service contracts and ensure compliance with contractual obligations.
Must be available after-hours for emergencies, coordination of resources and implementation of corrective action.
Ensure appropriate insurance requirements are in place, and report liability and property incidents to upper management and submit necessary paperwork.
Participate in the preparation of and adhere to operating budgets and forecasts, prepare Monthly Variance Reports, Utility Consumption Reports, and other required reports.
Analyze patterns of income and expenses, providing recommendations to upper management. Implement strategies for enhancing financial performance wherever feasible.
Process invoices through the AP system and manage vendor payments.
Build positive relationships with residents, addressing concerns and implement resident retention initiatives and community engagement programs ensuring a high level of satisfaction.
Must be present on-site and be able to move throughout the building to address building related matters, including exceptional communication skills to meet with tenants, staff, vendors and visitors.
Ability to ascend and descend stairs and be comfortable with exposure to varying environmental climates and circumstances.
Position may be required to perform duties outside their normal responsibilities as needed.