General Manager (Hospitality) | Everhome Suites | Glendale, AZ

HYRE HARPER Co.•Arizona, AZ

16h•Onsite

About The Position

ARK Hospitality is seeking a hands-on, service-driven General Manager to lead operations at Everhome Suites Glendale Sports & Entertainment District, a modern apartment-style extended-stay hotel in Glendale, Arizona. The property serves guests staying a week, a month, or longer and offers suites with full kitchens, living and work areas, and complimentary WiFi. It is near State Route 101, Park West, and major sports, entertainment, military, healthcare, education, retail, and corporate demand generators. The General Manager is accountable for the leadership, performance, and overall success of the hotel. The role oversees day-to-day operations, financial management, team development, guest satisfaction, property maintenance, sales support, safety, and brand compliance. The ideal candidate is a visible, engaged leader who works alongside the team, solves problems, supports guests, develops employees, and takes ownership of hotel performance. ARK Hospitality describes its vision as positively impacting and its mission as raising the bar on Relationships, Reputation, and Returns in hospitality. It manages and supports a growing portfolio of hotels and emphasizes strong leadership, engaged teams, disciplined execution, service, and accountability. Compensation is a base salary of $75,000–$80,000, with career advancement opportunities and a comprehensive benefits package.

Requirements

Previous hotel leadership experience as a General Manager, Assistant General Manager, Operations Manager, or hotel department head with broad operational responsibility.
Strong understanding of hotel operations, guest service, team leadership, and property management.
Experience managing or contributing to budgets, forecasting, payroll, labor costs, expense controls, and financial performance.
Demonstrated ability to recruit, train, coach, and hold team members accountable.
Strong communication, leadership, organizational, and interpersonal skills.
Ability to build productive relationships with guests, employees, owners, vendors, clients, and community partners.
Ability to analyze hotel-performance metrics and implement practical improvement plans.
Proficiency with Microsoft Excel, Word, Outlook, and PowerPoint.
Ability to work a flexible schedule, including weekends, holidays, evenings, and on-call responsibilities when business needs require.
Valid driver’s license and reliable transportation.
Ability to occasionally lift and move up to 25 pounds.

Nice To Haves

Extended-stay hotel leadership experience.
Experience managing a select-service or focused-service hotel.
Experience with Everhome Suites, WoodSpring Suites, Home2 Suites, Candlewood Suites, Staybridge Suites, Homewood Suites, TownePlace Suites, Residence Inn, or a comparable extended-stay concept.
Choice Hotels experience or familiarity with Choice brand standards and systems.
Experience with hotel openings, newly built properties, ramp-up environments, renovations, or property-improvement projects.
Experience leading multiple hotel departments.
Experience with occupancy management, ADR and RevPAR strategy, extended-stay guest retention, labor planning, revenue forecasting, and hotel profitability initiatives.
Familiarity with property-management systems, revenue-management tools, guest-feedback platforms, and hotel financial-reporting systems.
Bachelor’s degree in Hospitality Management, Business Administration, Organizational Leadership, or a related field; equivalent hospitality leadership experience may be considered in place of a degree.
Experience with ChoiceADVANTAGE or comparable property-management systems, hotel revenue-management platforms, guest-satisfaction and reputation-management systems, hotel financial-reporting tools, labor and scheduling systems, and Microsoft Office applications.

Responsibilities

Lead hotel operations across the Front Desk, Housekeeping, Maintenance, Laundry, Guest Services, and overall property performance.
Maintain a visible leadership presence and engage with guests and team members; conduct daily operational reviews, team meetings, property walks, and shift check-ins.
Recruit, hire, train, coach, schedule, and develop team members; set expectations and hold staff accountable for performance, service, attendance, and brand standards.
Build an inclusive, service-focused culture and support leadership development and succession planning.
Align staffing and labor schedules with occupancy, guest needs, and financial objectives.
Manage budgets, forecasting, payroll, labor expenses, purchasing, and operational costs; review financial and operational reports and act on performance indicators.
Identify revenue opportunities, control expenses, oversee banking and cash handling, purchasing, inventory, and administrative controls, and partner with ARK leadership to meet ownership objectives and financial targets.
Maintain guest-service standards, respond to concerns and service-recovery situations, monitor feedback and reputation scores, and implement plans to improve service and guest loyalty.
Ensure the property is clean, safe, secure, and well maintained through inspections and coordination with maintenance teams, vendors, and contractors.
Protect property assets through inventory, key-control, security, and risk-management procedures; oversee life-safety programs, emergency procedures, and incident reporting.
Ensure compliance with brand standards, quality-assurance expectations, licensing requirements, applicable regulations, ARK policies, and company standards; participate in audits and inspections and complete required training and records.
Support local sales and business-development efforts, build relationships with area demand generators, and partner with sales and revenue-management leadership to maximize performance.
Participate in community, networking, and client events as appropriate, and ensure hotel operations fulfill commitments to corporate and extended-stay accounts.
Implement corrective action promptly when performance or compliance standards are not met.