General Manager (Hospitality) | Everhome Suites | Glendale, AZ

HYRE HARPER Co.•Glendale, AZ

1d•$75,000 - $80,000•Onsite

About The Position

ARK Hospitality is seeking a hands-on, service-driven General Manager to lead operations and overall performance at Everhome Suites Glendale Sports & Entertainment District, an apartment-style extended-stay hotel in Glendale, Arizona. The General Manager oversees day-to-day operations, financial management, team development, guest satisfaction, property maintenance, sales support, safety, and brand compliance. The role calls for a visible, engaged leader who works alongside the team, supports guests, solves problems, develops employees, and takes ownership of hotel performance. The property serves a diverse extended-stay clientele, including military families, healthcare and corporate travelers, construction and project-based workers, relocation guests, sports and entertainment visitors, and education-related travelers. The General Manager partners with ARK Hospitality leadership to meet ownership objectives and financial targets while maintaining service and operational standards.

Requirements

Previous hotel leadership experience as a General Manager, Assistant General Manager, Operations Manager, or hotel department head with broad operational responsibility.
Strong understanding of hotel operations, guest service, team leadership, and property management.
Experience managing or contributing to budgets, forecasting, payroll, labor costs, expense controls, and financial performance.
Demonstrated ability to recruit, train, coach, and hold team members accountable.
Strong communication, leadership, organizational, and interpersonal skills.
Ability to build productive relationships with guests, employees, owners, vendors, clients, and community partners.
Ability to analyze hotel-performance metrics and implement practical improvement plans.
Proficiency with Microsoft Excel, Word, Outlook, and PowerPoint.
Ability to work a flexible schedule, including weekends, holidays, evenings, and on-call responsibilities when business needs require.
Valid driver’s license and reliable transportation.
Ability to occasionally lift and move up to 25 pounds.

Nice To Haves

Extended-stay hotel leadership experience.
Experience managing a select-service or focused-service hotel.
Experience with Everhome Suites, WoodSpring Suites, Home2 Suites, Candlewood Suites, Staybridge Suites, Homewood Suites, TownePlace Suites, Residence Inn, or a comparable extended-stay concept.
Choice Hotels experience or familiarity with Choice brand standards and systems.
Experience with hotel openings, newly built properties, ramp-up environments, renovations, or property-improvement projects.
Experience leading multiple hotel departments.
Experience with occupancy management, ADR and RevPAR strategy, extended-stay guest retention, labor planning, revenue forecasting, or hotel profitability initiatives.
Familiarity with property-management systems, revenue-management tools, guest-feedback platforms, and hotel financial-reporting systems.
Bachelor’s degree in Hospitality Management, Business Administration, Organizational Leadership, or a related field; equivalent hospitality leadership experience may be considered in place of a degree.
Experience with ChoiceADVANTAGE or comparable property-management systems, hotel revenue-management platforms, guest-satisfaction and reputation-management systems, financial-reporting tools, labor and scheduling systems, and Microsoft Office applications.

Responsibilities

Lead hotel operations across Front Desk, Housekeeping, Maintenance, Laundry, Guest Services, and overall property performance.
Maintain a visible leadership presence and engage with guests and team members; conduct operational reviews, team meetings, property walks, and shift check-ins.
Recruit, hire, train, coach, schedule, and develop employees; set expectations, hold team members accountable, and support leadership development and succession planning.
Build a positive, inclusive, service-focused culture and align staffing and labor schedules with occupancy, guest needs, and financial objectives.
Manage budgets, forecasts, payroll, labor expenses, purchasing, and operating costs; review financial and operational reports and monitor hotel performance indicators.
Identify revenue opportunities, control expenses, oversee banking, cash handling, purchasing, inventory, and administrative controls, and partner with ARK Hospitality leadership on financial targets.
Maintain guest-service standards, encourage repeat business and guest loyalty, respond to concerns, monitor feedback and online reviews, and implement improvement plans.
Ensure extended-stay guests receive consistent support throughout their stays.
Keep the property clean, safe, secure, and well maintained; inspect guest suites, public and exterior spaces, mechanical areas, and back-of-house operations.
Coordinate preventive and corrective maintenance with maintenance teams, vendors, and contractors; protect assets through inventory, key-control, security, and risk-management procedures.
Oversee life-safety programs, emergency procedures, incident reporting, and compliance with brand standards, quality-assurance expectations, licensing requirements, and applicable regulations.
Support local sales and business-development initiatives, build relationships with area demand generators, and partner with sales and revenue-management leadership to improve occupancy and hotel performance.
Participate in community, networking, and client events as appropriate, and ensure operations can deliver on commitments to corporate and extended-stay accounts.
Maintain compliance with brand standards and company policies, participate in audits and quality-assurance inspections, complete required training, maintain accurate records, and promptly implement corrective action.