General Manager

First Chair Destinations•Steamboat Springs, CO

12d•$80,000 - $95,000•Hybrid

About The Position

As part of the operations leadership team, the General Manager guides geographically dispersed staff across multiple locations. The role develops emerging leaders, builds strong teams that meet KPIs, and balances operational efficiency with quality standards to ensure exceptional experiences for property owners, guests, and employees. The General Manager oversees daily operations and workflow for a portfolio of vacation properties, develops relationships with property owners, and ensures properties are clean, maintained, and well cared for. The role supports team members with escalated guest and homeowner concerns, conducts property inspections, manages a portfolio budget, and collaborates with cross-functional teams and organizational leadership. The work is hybrid and includes required in-person local office time, frequent travel within the assigned market or region, and a schedule that may include early mornings, evenings, weekends, and holidays. Compensation is $80,000–$95,000 annually, less payroll deductions and required withholdings, with a standard quarterly bonus plan. An offer is contingent upon successful completion of a background check.

Requirements

Three to five years of experience in operations positions in the hospitality, vacation, or a similar industry.
Prior experience in a management-level position in a similar industry.
Technical computer skills across hardware including laptops, tablets, and mobile devices.
Reliable personal transportation for frequent travel between worksites.
Dependability and punctuality, with readiness to work as scheduled.
Ability to work independently and self-motivate while contributing positively to a collaborative team.
Strong interpersonal and communication skills, including the ability to communicate clearly and represent the company positively.
Flexibility to support schedules that may include early mornings, evenings, weekends, and holidays.
Ability to travel regularly within the locally assigned market and/or region.
Ability to move freely, including balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand and finger motions.
Ability to lift up to 50 pounds without assistance.
A successful background check is required before employment.
If driving a personal vehicle for work, reliable transportation, a valid driver's license, and age 18 or older are required.
If driving a company vehicle for work, a valid driver's license, age 21 or older, and at least three years of licensed driving experience are required.

Nice To Haves

Experience working in the hotel, hospitality, vacation, or a similar industry is highly preferred.

Responsibilities

Lead and develop employees through coaching, mentoring, and performance management; conduct regular one-on-one meetings and annual evaluations.
Oversee daily operations and workflow for a portfolio of properties to optimize productivity and meet departmental objectives.
Identify operational improvements and implement process enhancements to improve efficiency and quality.
Build relationships with property owners through proactive communication and property-specific expertise, ensuring properties are clean, maintained, and well cared for.
Meet and maintain company standards and metrics, including NPS, unit appearance, and efficiency.
Manage the portfolio budget within established annual costs and perform cost-benefit analyses.
Support the team with escalated guest and homeowner concerns by responding to emails, calls, and tickets.
Conduct regular inspections before guest and owner arrivals.
Foster a collaborative work environment, encourage open communication and employee engagement, and address team conflicts constructively and promptly.
Assist with recruiting, interviewing, selecting, and onboarding team members while ensuring compliance with company policies and employment regulations.
Collaborate with cross-functional teams and stakeholders to align departmental goals with organizational strategy.
Represent the team in leadership meetings and communicate strategic decisions to direct reports.
Partner with and assist the Onboarding team when new units join the portfolio.
Provide cross-coverage for the team and Co-General Managers when necessary.
Perform other duties as assigned.