General Manager I - Store 3397 Dexter, ME
About The Position
The General Manager is a professional-level sales and management position responsible for supporting both sides of the business. The role requires knowledge of store systems, automotive systems, and parts, along with the ability to identify, troubleshoot, and provide project assistance to DIY Customers. The General Manager develops and maintains Professional Customer relationships and grows related programs, while remaining accountable for financial metrics and store service and appearance standards. This exempt position requires a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week, with 11-hour shifts and an hour for lunch, including rotating nights and weekends. Additional hours may be required based on staffing, store conditions, sales targets, and other business needs. The work schedule is based on business needs.
Requirements
- 2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
- Successful experience managing profitability and demonstrated financial and business acumen.
- High school diploma or GED.
- Valid driver's license.
- Ability to communicate effectively in English, both verbally and in writing, and build strong relationships with Customers, peers, and upper management.
- Ability to use Microsoft Word and Excel effectively.
- Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
- Ability to review and analyze business reports, including profit and loss statements.
- Ability to hold others accountable, inspect work quality, and provide inspiring feedback.
- Ability to work a range of days, evenings, and weekends as needed.
- Ability to become ASE P2 certified or an ASE-ready equivalent.
- Ability to locate and stock parts; source parts through special orders, FDO, second sources, and other channels; and use advanced parts lookup and sourcing.
- Ability to execute and train on project and product quality recommendations, store operational processes and procedures, DIY testing and diagnostic equipment, inventory systems, store equipment, POS systems, and parts lookup systems.
Nice To Haves
- Working knowledge of automotive systems.
- Spanish language skills.
- PowerPoint proficiency.
- Bachelor’s degree in business or a related area.
- ASE certification.
Responsibilities
- Achieve overall store sales goals and service objectives.
- Manage and grow Professional Customer relationships and sales, including building Customer action plans and holding the team accountable for executing them.
- Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
- Ensure execution of inventory and operational standards.
- Coach Team Members to meet Customer expectations for both DIY and Professional Customers.
- Handle manager-on-duty responsibilities, including team touch-bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
- Lead change management.
- Embrace diversity and foster a respectful environment for Customers and Team Members.
- Provide DIY services such as battery installation and testing and wiper installation.
- Assist the District or Region with other functions upon request.
Benefits
- Comprehensive health and wellness benefits program for Team Members and their families.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
