General Manager - Alliance Hospitality Group - AZ

Alliance Hospitality Group•Phoenix, AZ

11d•Onsite

About The Position

Alliance Hospitality Group is a growing company seeking a General Manager to join their team of restaurant hospitality professionals. The company is driven by quality, consistency, and integrity, providing a positive, professional environment that values individual growth and personalized approaches. The General Manager will oversee all aspects of restaurant operations, including food and service quality, guest experience, safety, security, sanitation, and maintenance. They will also be responsible for developing the management team and hourly staff, hiring and terminating personnel, leading PR, marketing, and sales efforts, and ensuring compliance with all Arizona State labor laws and health standards. Financial management, including P&L adherence, cost control, and budget accountability, is a key component of this role. The ideal candidate will have a minimum of 5 years of General Manager experience in a fine dining restaurant, strong customer service and organizational skills, and a willingness to work irregular hours, including weekends and holidays. Physical requirements include the ability to exert 50 pounds of force frequently and work in varying temperature environments, with accommodations available for individuals with disabilities.

Requirements

Minimum of 5 years of General Manager experience in a service-oriented position within a fine dining restaurant.
Strong customer service skills, with the ability to provide personalized recommendations to guests.
Strong organizational and time management skills with a particular attention to detail.
Must be available to work irregular hours, shifts, weekends, special events, weekends and holidays.
Strong food and beverage knowledge.
Must understand how to use basic computer applications and POS systems.
Ability to work in hot and cold environments.
This type of work involves a combination of sitting, walking, and standing for periods of time.

Nice To Haves

Persons performing service in this position will exert 50 pounds of force frequently to lift, carry, push, pull, or otherwise move objects.

Responsibilities

Execute and maintain quality and consistency of food and service with full adherence to standards.
Acquire and protect restaurant sales - act with a sense of urgency, be friendly, professional, and engaged.
Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service.
Understand the market and surrounding areas (i.e. restaurants, businesses, hotels).
Regularly measure and evaluate service through company service audits, and leveraging guest/employee feedback.
Maintain the highest level of safety, security, sanitation, and cleanliness of facility.
Oversee Repairs & Maintenance.
Develop management team to develop people and manage systems.
Give Managers meaningful and challenging work assignments.
Conduct quarterly management evaluations to track improvement of fundamental skills.
Develop hourly staff positions within the restaurant, conduct quarterly restaurant staff evaluations.
Hire great talent and terminate any member of the staff on an as needed basis.
Develop plans for continuous improvement in the restaurant's service levels.
Lead and drive the restaurant's PR, Marketing, and Sales Building efforts/tactics.
Firmly confront poor performance while also recognizing and rewarding good performance.
Maintain good rapport with vendors and have the capacity to work with multiple owner wants and needs.
Instill a culture of excellence and inspire confidence throughout the restaurant staff while displaying strong leadership skills.
Implement efficient and productive systems/processes in all departments (staffing levels, etc.).
Be compliant with all Arizona State labor/hiring laws, Department of Health standards, and OSHA standards.
Build a culture of financial responsibility (sales tracking, labor, waste, breakage, PPA, proper tip reporting, manage costs).
Accurately process and submit financial information.
Develop, establish, implement, and enforce proper and timely use of waste sheets and labor proforma.
Control cash, credit, and other receipts by following company cash handling/reconciliation procedures.
Assist in developing plan to meet or surpass expectations set by P&L projections with an eye toward maximizing efficiency and productivity and holding department managers accountable to budgets.
Approve/track all spending and prepare any necessary paperwork in a prompt and organized fashion.
Seek better efficiency and productivity.
Hold all Department Managers accountable for costs and budgets.