General Manager (Hospitality)
About The Position
ARK Hospitality is seeking a passionate, hands-on General Manager to lead the Cambria Hotel Bend – Mt. Bachelor. This role is responsible for overseeing all aspects of hotel operations, maximizing property performance, ensuring exceptional guest experiences, employee engagement, operational excellence, and financial success. The General Manager will serve as the leader of the property, fostering a culture focused on accountability, service, teamwork, and continuous improvement. The property is an upscale hospitality destination in Bend, Oregon, serving a mix of leisure, business, and event guests.
Requirements
- Previous hotel management or hospitality leadership experience.
- Proven experience leading teams and driving operational performance.
- Strong financial acumen and ability to analyze property performance metrics.
- Excellent communication and relationship-building skills.
- Ability to multitask and prioritize in a fast-paced hospitality environment.
- Experience recruiting, developing, and retaining employees.
- Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
Nice To Haves
- General Manager experience.
- Assistant General Manager experience.
- Choice Hotels, Marriott, Hilton, or branded hotel experience.
- Revenue management experience.
- Hospitality Management degree or related education.
- Experience operating full-service or upscale hotel properties.
Responsibilities
- Lead all hotel operations and departmental performance.
- Set clear expectations and hold team members accountable.
- Foster a positive, engaging, and service-driven culture.
- Recruit, hire, train, coach, and develop associates.
- Conduct performance reviews and ongoing coaching conversations.
- Build future leaders through mentorship and development opportunities.
- Partner with department leaders to achieve operational and financial goals.
- Deliver exceptional guest experiences that drive loyalty and positive reviews.
- Resolve guest concerns professionally and efficiently.
- Create a culture centered on hospitality and service excellence.
- Ensure brand standards and guest satisfaction expectations are consistently achieved.
- Monitor guest feedback and implement improvement initiatives.
- Manage property budgets and financial performance.
- Analyze occupancy, ADR, RevPAR, labor, and operating expenses.
- Drive revenue growth and profitability.
- Develop and execute strategies that improve operational efficiency.
- Implement cost-conscious decisions while maintaining service standards.
- Maintain financial and statistical reporting requirements.
- Oversee daily hotel operations across all property departments.
- Ensure compliance with brand standards, safety programs, and company policies.
- Conduct regular inspections of guest rooms and back-of-house areas.
- Support preventative maintenance programs and property upkeep.
- Monitor operational checklists and training requirements.
- Maintain a visible presence throughout the property, especially during shift transitions.
- Represent the hotel within the local Bend community.
- Establish relationships with community organizations, local businesses, tourism partners, and event stakeholders.
- Support sales initiatives that increase occupancy and revenue.
- Promote the property's reputation and visibility within the marketplace.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Time Off (PTO)
- Paid Holidays
- 401(k) with Company Match
- Professional Development Opportunities
- Internal Growth & Advancement Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
