General Manager
About The Position
Van Leeuwen Ice Cream is hiring a full-time General Manager (Single Unit) to oversee its New Canaan, Connecticut location. The role is responsible for the store’s overall operation, including people operations, sales, inventory, and the guest service experience. The position offers an opportunity to work closely with the founding team as the company enters its next stage of growth. The ideal candidate has experience operating food retail spaces, enjoys building and leading teams, and can thrive in a fast-paced environment. Van Leeuwen’s mission is to make good ice cream that makes people feel good and to foster a community across its scoops, stores, and employees. The company is committed to equal employment opportunity and to creating a welcoming, diverse environment for employees and customers.
Requirements
- ServSafe Manager Food handlers license required.
- Prior experience managing a team required.
- Excellent communication and problem-solving skills.
- Ability to multitask.
Nice To Haves
- Two or more years of experience in a food retail management role preferred.
- Experience operating food retail spaces, including multi-unit or high-volume single-unit operations.
- Enjoys building and leading teams and can thrive in a fast-paced environment.
Responsibilities
- Schedule employees and assign work stations to meet store operational requirements.
- Recruit, select, orient, and train employees.
- Coach, counsel, discipline, and terminate employees; plan, monitor, and appraise job results.
- Monitor sales targets, maintain budgets, and forecast labor to achieve financial objectives.
- Uphold excellent customer service standards.
- Communicate with vendors and maintain inventories to ensure merchandise and services are available.
- Maintain a safe and clean environment for customers and employees.
- Roll out new menu items to team members and communicate changes throughout the retail space.
- Process weekly payroll accurately and on time.
- Order and maintain uniform supplies and ensure employees meet uniform standards.
- Address maintenance issues.
Benefits
- Employee Scoop Card for ice cream at scoop shops nationwide.
- Medical, dental, and vision insurance with 70% employer contribution.
- 401(k) with up to 4% employer match.
- Cell phone reimbursement plan.
- Paid time off: three weeks / 120 hours total.
- Paid sick time.
- Yearly performance reviews.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
