General Manager

Hampton Inn Grapevine•Grapevine, TX

2d•Onsite

About The Position

The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel. Raines Co. is a family-owned business established in 1988, which has grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.

Requirements

Prior General Manager, Operations Manager or Assistant General Manager experience.
Experience with brand's PMS and Point of Sales systems.
Proficient in Microsoft 365 or similar computer applications.
Minimum high school diploma, GED or equivalent.

Nice To Haves

Bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major preferred.

Responsibilities

Oversee the day-to-day operations and assignments of the hotel staff; assist the Regional Director of Operations in the development and communication of departmental strategies and goals.
Communicate and enforce policies and procedures.
Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies.
Alert Regional Director of Operations of potentially serious issues.
Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
Assist Regional Director of Operations in the development, implementation and monitoring of financial and operational plans for the hotel which support the overall objectives of the company.
Provide regular direction and oversee hotel operations as follows: Front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved.
Food and beverage departments to ensure standards of operation and quality are maintained and food and beverage profit and revenue goals are achieved.
Housekeeping and Maintenance functions to ensure compliance with quality and standards in all areas of the hotel as it relates to appearance, cleanliness, and levels of maintenance and repair; ensure preventative maintenance programs are in place to protect the physical assets of the hotel.
The security function to ensure a safe and secure environment for guests, employees, and hotel assets.
Sales functions to ensure that goals are established and achieved to meet the hotel’s overall financial objectives.
Maintain a proactive human resources function to ensure positive employee relations, training and development, wage/benefit administration and compliance with policies and procedures and labor regulations.
Accounting and purchasing controls and procedures are implemented and maintained.
Develop, manage, and foster positive owner relationships if applicable and provide ongoing information and status reports.
Use company-wide tools, systems and applications without exception.
Make recommendations for capital improvements to enhance the assets of the company and brand loyalty.
Maintain and uphold standards of brand and/or Raines Co. to the highest level.