General Manager

Goodwill Industries of Northwest Texas • Lubbock, TX

10h • Onsite

About The Position

Oversees the day-to-day operations of assigned retail store.

Requirements

• High school diploma or equivalent.
• Ability to complete daily reports.
• Must be able to communicate with the public in a positive manner.
• Must be honest and dependable.
• Must have clean clothing and good hygiene.
• Must have own transportation and have valid driver’s license and liability insurance.
• Previous cashiering and supervisory experience.
• Management and customer relations skills.
• Good math aptitude.
• Working knowledge of cashiering, bank deposits and retail sales.

Responsibilities

• Provide excellent customer service to both external and internal customers.
• Manages all retail operations for store location.
• Responsible for all documentation such as: Incident reports, Gold Forms, Disciplinary Action, Personnel Action Forms, United Way Pledge Forms and other employee related documentation with support from HR with cc to Director of Retail.
• Ensures that all financial paperwork including, but not limited to, sales, production, timecards, logs, inventories, and other assigned work is properly completed and in a timely manner with support from Accounting, and cc Retail Mentor.
• Responsible for all safety systems and procedures in the facility including, but not limited to, safety meetings, safety inspections, fire extinguishers, escape routes, hazards, etc. Must immediately report safety hazards and take steps to ensure safety of public and employees with support from Health & Safety Specialist.
• Responsible for all security on the premises including, but not limited to, ensuring facility is properly secured (locked), security systems are working and turned on, normally locked doors are locked (office, dressing room, etc.), outside lighting is working, and any other security issues observed.
• Responsible for security of money including, but not limited to, keeping safe on full lock during store hours, as well as throughout the night, change funds, deposit bags, cash drawers, cashier codes, etc.
• Maintains positive, team atmosphere and relations with peers, subordinates, and other departments.
• Maintains and continuously updates the retail merchandising of store.
• Maintain appropriate standards of cleanliness and organization of sales floor, production area, and store grounds.
• Collaborate effectively with the Retail Mentor on problem solving, training and development of staff.
• Provides leadership, guidance, and professional development to store staff.
• Models the expected behavior of staff, including the Core 4, understands and complies with the cashier job description.
• Directs, supervises, and coordinates staff activities to assure store goals and objectives are being met.
• Provides training and development to all store staff members and encourages an environment of learning and growth, supported by HR, Retail Mentor and Director of Retail.
• Ensures departmental equity and compliance with all company policies and procedures.
• Must have own transportation to be able to make bank deposits daily.
• Keep store equipment in proper working order. Notify Operations Director/Manager of any maintenance requests.
• Make daily bank deposits in timely manner.
• Enforce safety and security policies and procedures with the support of the Health & Safety Specialist.
• Maintain good housekeeping, keeping customer & employee walkways & aisles clear of hazards at all times, inspecting on an hourly basis.
• Ensure that donation attendants are making eye contact with donors, assist donors with the unloading of items, offer a Goodwill receipt and thank donor.
• Adhere to, demonstrates and promotes all Goodwill policies, procedures and regulations.
• Other duties as assigned.
• Supervises retail store staff, directs the development of Manager’s in Training, Assistant Store Managers and Supervisors.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED