General Manager #7540

FiveStar•Owensboro, KY

11d

About The Position

General Managers are responsible for the overall operations of their assigned store, including accounting, marketing, customer service, human resources, and food service. They manage, assist, and direct the store team in accordance with company policies and procedures. The role is hands-on in daily operations and includes supporting customer service, training, merchandising, inventory control, food operations, staffing, safety, and store performance.

Requirements

High school diploma, GED, or equivalent experience.
At least 1 year of retail management experience or equivalent educational background.
Valid driver’s license.
Must be at least 18 years old.
Professional appearance and a positive attitude.
Team player who is customer-focused, honest, hardworking, and has excellent attendance.
Basic computer skills.

Responsibilities

Manage, assist, and direct the store team in carrying out their duties under company policies and procedures.
Provide customer service in accordance with company policies and procedures.
Ensure timely and thorough training of the store team.
Address store-level issues effectively to achieve long-term resolution.
Educate the store team about policies and communications, and follow up on them.
Oversee merchandising and adequate inventory, including displays, pricing, promotional signage, and out-of-stocks.
Practice and promote the FiveStar treatment, including a friendly atmosphere, meeting customer needs, and suggestive selling.
Ensure inventory control methods are in place, equipment is in good condition, staffing is adequate, labor budgets are followed, accounting and paperwork tasks are completed on time, and safety and robbery prevention guidelines are followed.
Oversee food operations, including food service area appearance, food quality, tracking, promotions, signage, and adherence to food service guidelines.
Review P&L statements and implement changes to improve store performance.