General Manager #7540

FiveStar Careers•Owensboro, KY

10d

About The Position

General Managers are responsible for the overall operations of their assigned store, including accounting, marketing, customer service, human resources, and food service. They manage, assist, and direct the store team in accordance with company policies and procedures. The role is hands-on in daily operations and includes overseeing staffing, inventory, merchandising, food service, equipment, safety, and store performance.

Requirements

High school diploma, GED, or equivalent experience.
At least 1 year of retail management experience or equivalent educational background.
Valid driver's license.
Must be at least 18 years old.
Professional appearance and positive attitude.
Team player who is customer focused, honest, hardworking, and has excellent attendance.
Basic computer skills.
Ability to work different shifts, including a.m., p.m., and overnight, as well as weekends and holidays.
Ability to perform daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, and lifting up to 55 pounds.
Ability to work in cold indoor environments of 35 degrees or less, perform food-service preparation, and work in varying seasonal weather conditions.

Responsibilities

Perform customer service, management, and food service duties while remaining hands-on in daily operations.
Partner with the FiveStar team to provide customer service in accordance with company policies and procedures.
Ensure timely and thorough training of the store team.
Address store-level issues to achieve long-term resolution.
Educate the store team about policies and communications, and follow up as needed.
Manage merchandising and inventory levels, including displays, pricing, promotional signage, and out-of-stocks.
Practice and promote the FiveStar treatment, including creating a friendly atmosphere, meeting customer needs, and suggestive selling.
Ensure inventory control methods are followed, equipment is in good condition, staffing is adequate, labor budgets are followed, accounting and paperwork are completed on time, and safety and robbery-prevention guidelines are in place.
Oversee food operations, including food-service-area appearance, food quality, tracking, promotions, signage, and compliance with food-service guidelines.
Review P&L statements and implement changes to improve store performance.