General Manager - The Hammocks

Hilton Grand Vacations•Marathon, FL

1d•Onsite

About The Position

The General Manager will be responsible for driving operational excellence, fostering a culture of outstanding hospitality, leading a dedicated team, and ensuring memorable vacation experiences for every guest and owner. The Hammocks at Marathon is a charming 58-unit resort nestled in the heart of the Florida Keys, offering guests a laid-back island experience surrounded by lush tropical landscapes and waterfront views. Featuring spacious suites, a vibrant tiki bar and grill, an on-site marina, and unforgettable sunset celebrations, the resort is the perfect destination for travelers seeking relaxation and adventure. Team members enjoy the opportunity to create memorable guest experiences in a welcoming, tropical setting where hospitality and teamwork shine.

Requirements

Comprehensive knowledge of vacation ownership principles, practices, and procedures, including HOA laws and regulations in the day-to-day management of the resort.
Must possess and apply a comprehensive knowledge of financial principles and statements to review and analyze resort and HOA financial status.
Must demonstrate the ability to create and maintain a culture of diversity, equity and inclusion.
Must possess excellent written and verbal communication skills.
5 years of management experience in a comparable property.

Nice To Haves

Project management experience is preferred.
CAM license preferred (or ability to obtain within 6 months)

Responsibilities

Customer focus by building strong and internal and external customer relationships and delivering customer-centric solutions.
Instills trust by gaining the confidence and trust of others through honesty, integrity, and authenticity.
Collaborates and builds partnerships and works collaboratively with others to meet shared objectives.
Coordinates with business management staff to ensure that accurate records are maintained, and cost controls are monitored and applied.
Action-oriented, taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Responsible for ensuring the efficient operation of resort functions, such as front office, housekeeping, maintenance, security and loss prevention, and recreational functions through indirect supervision.
Communicates continuously with the Homeowners Association(s) Board of Directors.
Develops and maintains cost and labor controls to ensure operation within budget.
Must demonstrate leadership skills with the ability to acquire, develop and retain an engaged team.
Conducts periodic inspections of units, building, grounds, noting deficiencies of employees, contractors and physical appearance of property.
Commitment and dedication to our people-first culture.
Ensure guest/owner safety and security; maintain crisis management plan.
Assures compliance with labor laws and respects areas of responsibility.
Works closely with developer, homeowners’ association, project management and leadership.
Other duties as assigned.