General Manager | The Owner's Box

Omni Hotels & Resorts•Dallas, TX

14h•Onsite

About The Position

The Food & Beverage General Manager is responsible for leading the day-to-day operations of The Owner's Box, ensuring exceptional guest experiences while maintaining Omni Hotels & Resorts Food & Beverage standards, company policies, and operational excellence. This leader will oversee all front-of-house operations, develop and mentor associates, drive financial performance, and create memorable experiences for both guests and team members in a high-volume sports bar environment.

Requirements

4+ years of leadership experience as a Restaurant General Manager or Food & Beverage General Manager in a high-volume restaurant or sports bar environment preferred.
Experience managing a sports bar is required.
Proven success in a busy, fast-paced hospitality environment.
Strong leadership, coaching, and team development skills.
Experience managing restaurant financials, including labor, food cost, beverage cost, inventory, and par controls.
Strong understanding of beer, wine, spirits, and cocktail programs.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Excellent communication, organizational, and guest service skills.
High attention to detail and commitment to operational excellence.
Current Food Handler and TABC certifications, or ability to obtain upon hire.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Ability to stand and walk for extended periods during shifts.
Ability to lift, carry, push, and pull moderate weight without assistance.
Ability to work both indoors and outdoors as business needs require.

Responsibilities

Oversee all daily operations of The Owner's Box, ensuring efficient and profitable service.
Lead managers and associates to deliver exceptional guest service and memorable dining experiences.
Responsible for assigned shifts while assisting with the overall management of the outlet.
Complete environmental checklists for the dining room and bar.
Monitor liquor pars and inventory controls.
Order daily operating supplies.
Conduct daily pre-shift meetings.
Train, coach, and develop associates while following established training programs.
Handle guest comments and complaints, ensuring complete guest satisfaction.
Remain visible on the floor during peak business periods.
Interact with guests and solicit feedback to continuously improve service.
Observe, teach, coach, and elevate service standards.
Monitor every aspect of the guest experience.
Ensure food preparation and beverage presentation meet quality standards.
Maintain cleanliness and appearance of the dining room and bar.
Prepare schedules, complete weekly payroll, and forecast weekly and monthly labor and revenue.
Participate in recruiting, interviewing, hiring, and onboarding new associates.
Submit maintenance requests and follow through to completion.
Monitor food and liquor requisitions, inventory, and food waste.
Enforce bar controls, including shot glass usage, red-lining procedures, and daily bottle audits.
Ensure compliance with all liquor liability laws, health regulations, and safety procedures.
Promote a safe working environment by following emergency procedures and preventing accidents.
Drive sales initiatives and maximize profitability through effective labor, food cost, and beverage cost management.