General Manager

Boss Truck Shops, Inc•Sioux Falls, SD

9d•Onsite

About The Position

The General Manager is responsible for the overall day-to-day operation and business of the location. The role manages hiring, scheduling, training, and team-member performance; enforces safety procedures; and is accountable for financial performance and maintaining the profit and loss statement. The General Manager directly supervises five or more employees and works alongside team members on the shop and sales floors. Physical attendance at the primary work location is required. The role requires three to five years of related experience and/or training, or an equivalent combination of education and experience. The General Manager must hold a valid, insurable driver's license; be able to obtain DOT, TIA, and other certifications; have basic keyboarding and computer-operation skills; and work a minimum of 50 hours per week, including weekends, holidays, and additional time as needed. Reliable transportation and a phone are required. The employee must be able and willing to provide friendly, courteous, and prompt customer service and work cooperatively with other team members. English communication ability is listed as applicable. The position involves frequent standing, walking, use of hands and fingers, handling or feeling objects, reaching, talking, and hearing. It occasionally requires lifting or moving up to 75 pounds, sitting, climbing or balancing, stooping, kneeling, crouching, or crawling. Reasonable accommodations may be made for qualified individuals with disabilities if they do not create an undue hardship for the company.

Requirements

Three to five years of related experience and/or training, or an equivalent combination of education and experience.
Current valid driver's license and insurability to drive.
Ability to obtain DOT, TIA, and other certifications.
Basic keyboarding skills.
Basic understanding of computer operations.
Must work a minimum of 50 hours per week.
Must be able to work weekends, holidays, and as needed.
Must have reliable transportation and a phone.
Must be able to communicate in English, if applicable.
Ability and willingness to deliver friendly, courteous, and prompt customer service.
Ability and willingness to work cooperatively with other team members.
Ability to meet the stated physical demands, including occasionally lifting or moving up to 75 pounds.
Physical attendance at the primary work location is required.

Responsibilities

Manage all aspects of hiring location staff, including interviewing, candidate sourcing, selection, offers, drug screening, and onboarding.
Enforce company safety policies and procedures and follow OSHA and company safety procedures.
Complete new-hire performance evaluations after 90 days and annual or as-needed evaluations for all employees; conduct daily safety meetings.
Coach employees, issue corrective action, and approve payroll.
Ensure employees are properly trained and follow established procedures.
Maintain cleanliness of the shop and sales floor and ensure employees follow the dress code.
Maintain a profitable business unit and achieve budgeted goals.
Manage product and equipment inventories, complete weekly inventory counts, and conduct daily tire counts to ensure inventory accuracy.
Ensure service equipment is maintained and in good working condition.
Reconcile invoices daily and review work orders and service tickets for accuracy.
Resolve customer, personnel, and mechanical problems that cannot be handled at a lower level.
Complete the weekly shop schedule while maintaining minimum overtime and keeping labor within budget goals.
Conduct monthly shop training meetings and communicate pricing promotions and policy or procedure changes to team members.
Evaluate, document, and communicate return-job problems to the Corporate office.
Update all national accounts weekly.
Ensure procedure manuals are available to employees.
Work alongside team members on the shop and sales floors.
Stay current on LMS training and ensure team members complete assigned training.
Provide friendly and competent customer service and report to work on time when scheduled.
Assist with other duties as assigned.