General Manager

MCR • Orlando, FL

14d • $100,000 - $110,000

About The Position

The General Manager ensures the hotel provides clean, friendly service and keeps every room online every day and night. The role is responsible for ensuring managers and team members complete their daily responsibilities and checklists. The General Manager oversees hotel operations, guest satisfaction, cleanliness, quality assurance, safety, maintenance, staffing, training and development, reporting, purchasing, and inventory practices. The role also requires supporting the team’s welcoming and effective workplace and may include performing other job-related duties as assigned.

Requirements

• Must be at least 18 years old.
• Must have a positive attitude and willingness to learn.
• Ability to understand and follow established guidelines and procedures.
• Ability to evaluate alternatives and make decisions quickly and accurately.
• Ability to work under stress and pressure while maintaining composure and objectivity.
• Effective listening and conflict-resolution skills, including the ability to understand, clarify, and resolve concerns raised by coworkers and guests.
• Ability to work with financial information and data and perform basic arithmetic.
• Attention to detail and ability to meet deadlines.
• Proficiency with Windows operating systems and company-approved spreadsheet and word-processing software.
• Ability to communicate information and ideas clearly and lead team members in friendly guest service.
• Must meet the legal age to serve alcoholic beverages at select properties.
• Valid driver’s license required.
• Basic market knowledge.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based on hotel needs.
• Ability to read, write, understand, and communicate effectively in English; interpret English documents and business records; write routine reports and correspondence; and speak effectively before groups.
• Ability to stand or remain stationary for 3–4 hours at a time; operate computers and office devices; perform data entry and 10-key operation; handle objects, tools, and controls; bend, stoop, crouch, lift and transport supplies weighing up to 25 pounds; move throughout the hotel and rooms; and inspect details at close and long range.

Nice To Haves

• Bachelor’s or associate degree preferred.
• Previous supervisory experience preferred.
• Progressive experience in hospitality, hotel, restaurant, or service industries, including Rooms and Food & Beverage departments, preferred.

Responsibilities

• Conduct daily walks of guest rooms and public spaces; verify cleanliness, friendly service, equipment functionality, and daily room inspections.
• Onboard new team members and ensure required onboarding processes are completed.
• Ensure Daily Summary and Night Audit processes are completed according to policy.
• Complete shift handover reports and sign off on and upload required daily reports to MCR’s report storage platform.
• Oversee adherence to MCR-approved brand standards and quality assurance expectations; conduct brand self-audits and make needed corrections based on broader regional audits.
• Ensure team members wear approved uniforms and name tags and greet guests with a smile.
• Keep fire and life safety inspections current and correct deficiencies.
• Verify preventative maintenance tasks are performed and visually check their quality and consistency.
• Monitor adherence to work schedules and arrange weekly departmental shift coverage, including when line-level team members call out.
• Build a learning culture, provide functional training, communicate growth opportunities, and coach team members with timely, constructive feedback.
• Review the previous day’s team member time-clock punches according to policy.
• Ensure purchases follow the correct purchase-order process and invoices are submitted through the approved accounts-payable system and processed or accrued in the proper period.
• Keep approved storage areas clean and follow the inventory program.
• Lead teams in friendly guest service, resolve guest and coworker concerns, and support guest satisfaction.
• Maintain clean, organized, and safe front- and back-of-house areas, pitching in to clean rooms and public spaces as needed.
• Ensure operational checklists are completed accurately and on time each shift.
• Support clear shift-to-shift communication and teamwork.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health insurance available after 30 days of employment for full-time team members
• Dental insurance available after 30 days of employment for full-time team members
• Vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed