General Manager - Franchise

Hilton•Aventura, FL

13h•$120,000 - $135,000

About The Position

Autopilot Hospitality is seeking a General Manager to oversee all aspects of hotel operations. The role is responsible for financial performance, guest satisfaction, employee development, and compliance with Hilton and Tapestry Collection brand standards. The General Manager will lead staff, optimize resources, promote operational excellence and efficiency, and deliver an exceptional guest experience. Hilton experience is preferred. The position is at a hotel owned and operated by an independent franchisee. The franchisee—not Hilton—controls employment practices, hiring, salary, benefits, compensation, and the collection and processing of applicant data. Employment compensation and benefits, if offered, are provided only by the franchisee.

Nice To Haves

Hilton experience preferred.

Responsibilities

Oversee hotel operations and ensure compliance with Hilton and Tapestry Collection brand standards, company policies, and applicable regulations.
Lead and support department heads to promote operational efficiency, accountability, and consistent service quality.
Manage financial performance, budgets, labor costs, revenue, and departmental expenses in line with ownership objectives.
Monitor guest satisfaction, Hilton quality scores, online reviews, and service recovery.
Oversee Front Office, Housekeeping, Maintenance, Food and Beverage, and other hotel departments.
Ensure appropriate staffing, employee training, performance management, and compliance with labor regulations.
Monitor room cleanliness, maintenance, safety, security, and overall property condition.
Collaborate with revenue management and sales teams to maximize occupancy, profitability, and market performance.
Maintain effective communication with ownership, Hilton representatives, employees, and business partners.
Review operational reports, identify improvement opportunities, and implement corrective actions to achieve hotel objectives.