Franchise Performance Manager

Popup Bagels•Marietta, GA

21h•Onsite

About The Position

PopUp Bagels is a rapidly growing bagel company that is expanding nationally and seeking a Franchise Performance Manager to help launch new shops in various markets. This role is not a desk job and requires significant travel (75-90%) to support franchisees. The ideal candidate will be responsible for managing shop openings from planning through grand opening, training teams on PopUp's standards and recipes, conducting operational reviews, and solving on-the-ground issues. The role also involves collaborating with internal departments to ensure franchisees have the necessary support. This is an opportunity to be part of a fast-growing, culture-defining brand and to help shape the role as the company scales.

Requirements

2 to 5 years in franchise operations, restaurant, retail, or hospitality management.
Experience opening stores and training teams from scratch.
Sufficient business experience to discuss P&L with owners and hands-on experience to work on the front lines.
Ability to build trust with a diverse range of individuals, from founders to frontline staff.
Skill in managing multiple openings and priorities simultaneously without compromising quality.
Proactive approach to problem-solving and a preference for self-direction over relying on established playbooks.
Working knowledge of Excel, PowerPoint, and field reporting tools.
Frequent air and car travel required.
Ability to spend long days on your feet during visits and openings.
Occasional lifting up to 25 lbs.

Nice To Haves

Multi-unit or franchisee support experience is a plus.

Responsibilities

Launch new shops, managing the process from pre-opening planning through grand opening day, including training new teams.
Train and coach franchisees and their crews on standards, recipes, and guest experience through in-person visits, webinars, and one-on-ones.
Conduct operational reviews covering food safety, brand standards, and guest experience, and develop plans with owners to improve their business numbers.
Handle various operational issues such as delivery problems, new menu item rollouts, and guest escalations.
Advise on P&L and local marketing strategies, and assist with physical tasks like unloading boxes.
Liaise with Marketing, Training, Supply Chain, and Operations departments to ensure franchisees receive necessary support.