General Manager (IL)

Smoky Springs by Barclay House•Gainesville, GA

22h•Onsite

About The Position

QSL Management is seeking a dedicated, servant-hearted General Manager to join their team at Smoky Springs by Barclay House. This role is ideal for a driven hospitality or senior living leader who excels in a fast-paced environment and is passionate about delivering exceptional service, strong operational performance, and a warm, resident-centered experience. The company's mission is to provide luxurious, resort-style homes where seniors can thrive in an environment centered around wellness, security, longevity, family, joy, and self-worth. QSL Management fosters a workplace where growth, purpose, and passion come together, believing their team members deserve the same level of care and support provided to residents.

Requirements

Bachelor’s degree in business administration, healthcare administration, hospitality, or related field preferred
Two to four years of successful operations management experience, ideally in senior living, assisted living, long-term care, hospitality, restaurant, or retail management
Proven ability to meet financial goals and drive operational excellence
Strong history of managing, developing, and coaching team members
Understanding of facilities management and preventative maintenance systems
Proficient with Microsoft Office Suite and comfortable with computer-based systems
Must meet the standards outlined in the company’s Motor Vehicle Policy
Valid driver’s license; position may involve driving a company or personal vehicle
Strong communication, leadership, and problem-solving skills
A caring heart and genuine desire to serve seniors

Responsibilities

Oversee daily community operations, including full profit and loss accountability
Lead recruiting, hiring, onboarding, development, scheduling, and performance management of team members
Execute sales and operational strategies in partnership with the Regional Vice President
Support and supervise the community’s sales efforts, including tours, sales calls, competitive analysis, and census building activities
Ensure effective management of labor, occupancy, expenses, and community budgets
Maintain regulatory compliance and promote a safe, well-maintained living and working environment
Foster strong relationships with residents, families, team members, community partners, and Support Center departments
Monitor building needs, preventative maintenance, and overall facility readiness
Conduct resident and staff meetings to ensure open, ongoing communication
Provide on call, overnight, and role coverage support as needed to ensure smooth community operations