General Manager

HiBar Hospitality Operations•Nashville, TN

About The Position

General Managers own every aspect of their restaurant’s operations and uphold commitments to the team, guests, and business. They direct and coordinate planning, organization, training, grassroots marketing, and leadership to achieve goals for sales, costs, team member retention, guest service and satisfaction, food quality, cleanliness, and sanitation. The role leads restaurant staffing, training, development, financial and administrative management, business development, restaurant operations, guest relations, team building, and performance management. General Managers support and develop the restaurant’s leadership team, maintain operational and food-safety standards, build sales, manage profitability, and create a positive, accountable team environment. They also perform other related duties as required.

Requirements

High school diploma or equivalent.
At least 3 years of experience as a salaried manager in a full-service or fast-casual restaurant.
Demonstrated leadership skills, including coaching, directing, and motivating a team.
Good math and communication skills.
Knowledge of job responsibilities, initiative, adaptability and flexibility, organization and planning, analytical ability, working relations, communication, team-member development, and leading people.
Intermediate PC skills, including Microsoft Office Suite, PowerPoint, Excel, Word, and Outlook.
Able to lift 30 pounds frequently and up to 80 pounds occasionally.
Able to stand, bend, and walk throughout the workday and use all limbs and fingers while operating office and restaurant equipment.
Able to work under a high degree of physical, mental, and emotional stress, work at a fast pace, and make timely decisions.

Nice To Haves

Exposure to profit-and-loss management and sales building is highly desirable.

Responsibilities

Ensure training materials are available and used consistently; oversee orientation, trainer assignments, performance-focused training, training records, and manager-in-training support.
Coach, train, and develop restaurant team members and the leadership team, and create self-improvement goals and plans.
Deliver restaurant profitability within food-cost and labor-productivity guidelines; manage cost goals, inventories, pricing, and action plans.
Hold the Kitchen Manager accountable for negotiated product, labor, and operating-account goals.
Prepare financial information accurately and on time, verify invoices, and develop budgets, projections, goals, objectives, and business plans.
Balance the safe, control the POS system, conduct periodic asset-accountability audits, make timely and accurate bank deposits, and safeguard people, funds, records, information, and equipment.
Recruit and hire team members, make final hiring decisions, maintain personnel files, complete new-hire forms, and conduct timely performance reviews.
Complete administrative and payroll records accurately, report gross overages or shortages, manage disciplinary documentation, and prepare leadership and team member schedules aligned with forecasts and budgets.
Promote the Hopdoddy culture, stay informed about marketing and competitive issues, support company initiatives, and participate in marketing programs.
Create sales-building plans and support marketing and sales objectives, including upselling.
Lead restaurant operations by setting an example, ensuring food meets company standards and recipes, and following food-safety and security procedures.
Ensure appropriate staffing, sufficient product inventory, preventive maintenance, cleaning, and safe, sanitary restaurant operations.
Provide warm hospitality, interact effectively with guests, conduct regular table visits, handle complaints promptly, monitor guest feedback, and coach team members on guest service.
Motivate team members, build teamwork, maintain an open-door approach, respond to concerns, praise and coach staff, and foster fairness and mutual respect.
Maintain performance standards, identify problems and solutions, delegate effectively, conduct weekly Leadership Team Meetings and one-on-ones, and participate in team member meetings.
Communicate effectively with leaders, team members, and guests; conduct walkthroughs, review shopper scores, and complete work reliably and on time.