The Vault General Manager - The National

Coury Hospitality•Oklahoma City, OK

About The Position

The National is hiring a General Manager for The Vault, a cocktail lounge in Oklahoma City’s historic First National Center. The role is responsible for delivering memorable guest experiences while managing the venue’s financial performance and day-to-day operations. The General Manager leads and develops the service team, oversees The Vault’s cocktail and beverage program, and maintains consistent recipes, presentation, and service standards. The General Manager manages revenue, labor, beverage costs, budgeting, forecasting, scheduling, reservations, and profitability. The role also oversees VIP experiences and private events, develops guest-facing activations, works with hotel and cross-functional teams, and responds to guest feedback. The position requires a visible, hands-on leader who supports service on the floor, develops team members, and preserves and shares The Vault’s history and character. Work takes place in a fast-paced, crowded, high-energy hospitality venue, including its lower-level Vault. The role involves extended shifts and evening, late-night, weekend, holiday, and overtime work based on business needs. Physical requirements include standing and walking for extended periods, navigating stairs, lifting and transporting items up to 50 pounds, pushing and pulling equipment, and frequently bending, reaching, kneeling, and squatting. The environment may include dim lighting and amplified music.

Requirements

At least 5 years of progressive leadership experience in a high-end cocktail bar, lounge, nightlife venue, or hotel Food & Beverage operation.
Extensive knowledge of spirits, classic and modern craft cocktails, wine, champagne, and beverage service.
Proven experience with P&L management, budgeting, forecasting, and labor and beverage cost control.
Experience with private events, buyouts, VIP experiences, and table-reservation programs.
Strong leadership, coaching, problem-solving, and conflict-resolution skills.
Experience in a high-volume, late-night hospitality environment.
Knowledge of POS, reservation, scheduling, inventory, and Microsoft Office systems.
Working knowledge of Oklahoma ABLE Commission regulations, responsible alcohol service, food safety, sanitation, and health regulations.
Must hold or obtain required Oklahoma ABLE licensing and applicable food safety and responsible alcohol service certifications.
Must be at least 21 years of age.
Ability to stand and walk for extended periods, including 8–10+ hour shifts.
Ability to work in a fast-paced, crowded, high-energy hospitality environment and in dim lighting and amplified music.
Ability to navigate stairs to and from the lower-level Vault.
Ability to lift and transport items weighing up to 50 pounds, including cases, kegs, and ice.
Ability to push and pull carts and other equipment as needed.
Ability to frequently bend, reach, kneel, squat, and move throughout the venue.
Ability to work evenings, late nights, weekends, holidays, and overtime based on business needs.

Nice To Haves

At least 2 years of experience as a General Manager, senior bar manager, or similar leadership role.
Beverage certification such as WSET, BarSmarts, Court of Master Sommeliers, or similar.
Bachelor’s degree in hospitality management, beverage management, or a related field.
Social media and marketing experience.

Responsibilities

Lead and develop bartenders, servers, hosts, barbacks, and supervisors in a high-volume environment.
Deliver exceptional service and memorable guest experiences with attention to detail.
Lead the cocktail and beverage program, including craft cocktails, spirits, wine, champagne, beer, and zero-proof offerings.
Maintain consistent cocktail recipes, presentation, glassware, garnishes, and service standards.
Manage venue financial performance, including revenue, labor, beverage costs, budgeting, forecasting, and profitability.
Build schedules that meet guest-experience standards and business needs.
Manage VIP reservations, table assignments, guest preferences, and exclusive experiences.
Coach Curators through pre-shifts, hands-on training, ongoing feedback, and performance development.
Partner with Sales & Catering to plan and execute private events, buyouts, corporate gatherings, and special experiences.
Create activations such as cocktail classes, tastings, wine dinners, sporting events, holiday programming, and live entertainment.
Work with hotel leadership, culinary, marketing, security, and other outlets to create a connected guest experience.
Remain visible on the floor, greet guests, support the team, and assist with service when needed.
Use guest feedback and online reviews to identify opportunities to improve the experience.
Protect and share the history of The Vault and the original 1931 First National Center vault.
Create an atmosphere in which lighting, music, temperature, presentation, and service work together to tell The Vault’s story.
Follow responsible alcohol service, safety, sanitation, and regulatory requirements.
Use financial, reservation, scheduling, inventory, and POS systems to inform operational decisions.