Cafe General Manager
About The Position
Bird Rock Coffee Roasters has been serving San Diego the best possible coffee while supporting farms socially, economically, and environmentally. We're more than a coffee company – we're a community of people committed to quality, genuine customer service, integrity, and continuous improvement. We're looking for a General Manager who's ready to step into cafe leadership and help drive our business forward. This isn't just about managing shifts – it's about developing people, maintaining excellence, and building something meaningful alongside a team that genuinely cares about what they do.
Requirements
- Multi-tasking skills
- People management & communication skills
- Excellent communication between all departments and staff members
- Ability to maintain composure in a fast-paced environment
- Problem-solving skills
- Punctual and dependable
- Delegating tasks for efficiency
- Drive for results
- Cash handling skills
- Interviewing and hiring experience
- Employee scheduling and labor management skills
- Experience with corrective action and disciplinary processes
- Supervisor Experience (2-3 years)
Nice To Haves
- Cafe/food service experience (2-3 years)
- Retail/customer service experience (4 years)
- Specialty coffee knowledge (1-2 years)
- Management experience (1+ years)
- Previous hiring and interviewing experience
- Scheduling software proficiency
- Care deeply about coffee quality and attention to detail
- Communicate directly, kindly, and authentically
- Want to understand the business, not just run shifts
- Lead with curiosity and a growth mindset
- Value building real relationships with your team and guests
- Take pride in creating excellent experiences
Responsibilities
- Exemplifies customer service expectations as a role model for other staff members
- Displaying continued curiosity in coffee and serving an exceptional product
- Initiating inclusive coffee conversations with team members
- Accurately take inventory to place orders while being mindful of the cost of goods
- Coach and train all cafe-level team members
- Hire entry-level barista positions with full authority (Keyholder and above require ROM approval)
- Conduct interviews for all cafe positions
- Create and manage weekly schedules based on sales trends and labor allowances
- Lead corrective action conversations and implement disciplinary measures
- Troubleshoot problems swiftly using the correct channels
- Clear, positive, and proactive communication with team members, customers and vendors
- Collaborate with the ROM to meet sales goals and manage labor within targets
- Create development plans for employees in order to grow their skills
- Perform the second day training for new hires
- Lead staff meetings with intent
- Collaborate with the Retail Operations Manager to host events
- Finding coverage for any uncovered shifts
- Manages high productivity and results for the company and customers (including proper delegation, and cutting hours if necessary)
- Communicating with the maintenance team when equipment is not functioning properly
- Displaying an enthusiasm and desire to meet and exceed objectives
Benefits
- 401(k)
- 401(k) matching
- Health benefits (for eligible positions)
- Free coffee (obviously) and cafe discounts
- Ongoing training and professional development
- Clear leadership development path
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
