Tropical Smoothie Cafe General Manager

Tropical Smoothie Cafe • West Valley City, UT

19h

About The Position

The General Manager, also referred to as the Café Manager, serves as a brand ambassador and is responsible for driving café profitability through management of the P&L while developing a crew that provides customers with outstanding hospitality. The role calls for someone who aligns with the brand’s culture and values and can deliver results in a fast-paced environment. The manager welcomes new and existing customers, maintains the café’s professional image and standards, and supports customer loyalty and sales growth. The position requires a willingness to work 45 hours per week and open availability.

Requirements

• At least 3 years of managerial experience in the restaurant or fast-casual field.
• Open availability and willingness to work 45 hours per week.
• Experience recruiting, hiring, training, and developing employees.
• Experience growing sales and providing excellent customer service.
• Demonstrated ability to drive operational excellence in front-of-house and back-of-house operations.
• Proven track record managing cost of goods and labor.
• Strong skills understanding P&L reports and budgets.
• Basic computer skills, including Microsoft Word, Excel, and Outlook.
• Effective verbal and written communication skills.
• Ability to thrive during fast-paced rush periods with an accountable attitude.

Nice To Haves

• ServSafe® Certification.

Responsibilities

• Monitor café sales growth and cost control against budgeted expectations and historical performance to meet profit goals.
• Maintain and exceed customer expectations to build brand loyalty.
• Maintain sanitation and appearance standards to present a consistent, professional image of the café and crew.
• Communicate and stay updated on marketing and promotional materials.
• Execute marketing and sales programs according to applicable guidelines.
• Build café sales by cultivating business-community relationships and initiating local store marketing campaigns.
• Recruit, hire, train, and develop employees.
• Drive operational excellence in both front-of-house and back-of-house operations.
• Manage cost of goods and labor.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed