General Manager | Hatch – Will Rogers International Airport
About The Position
At Hatch Hamburgers, the General Manager leads a high-volume airport restaurant at Will Rogers International Airport, delivering exceptional hospitality, quality food, and memorable experiences for travelers. The role drives business results through strong leadership, talent development, and a guest-first mindset. The General Manager oversees restaurant operations, including staffing, training, scheduling, inventory management, food quality, financial performance, and compliance with company and airport standards. The role requires a leader who thrives in a fast-paced environment, develops people, and builds a culture of accountability, teamwork, and exceptional hospitality. Success means creating an environment where team members feel valued, supported, and empowered; delivering an outstanding guest experience for every traveler; achieving strong financial and operational results; and fostering a daily culture of hospitality, quality, accountability, and operational excellence.
Requirements
- Proven leadership experience in a high-volume restaurant, quick-service, fast-casual, or hospitality environment.
- Strong team development, coaching, and performance management skills.
- Passion for guest service and hospitality leadership.
- Expertise in food quality, food safety, and operational execution.
- Experience with labor, inventory, cost control, and profit management.
- Financial acumen and ability to analyze and improve business performance.
- Strong communication, interpersonal, and conflict-resolution skills.
- Ability to thrive in a fast-paced, high-volume environment.
- Strategic problem-solving and decision-making capabilities.
- Commitment to operational excellence and continuous improvement.
- Proficiency in scheduling, reporting, and restaurant management systems.
- Ability to work flexible schedules, including weekends, holidays, and peak travel periods.
Responsibilities
- Lead, inspire, and develop a high-performing team focused on delivering an exceptional Hatch guest experience.
- Recruit, onboard, train, and coach team members to achieve operational and guest service excellence.
- Foster a culture of accountability, respect, teamwork, and continuous development.
- Ensure consistent execution of food quality, preparation, presentation, safety, and service standards.
- Drive guest satisfaction through genuine hospitality and prompt resolution of guest concerns.
- Oversee daily restaurant operations, ensuring efficiency, quality, and seamless execution during peak travel periods.
- Manage labor, inventory, ordering, food costs, waste, and operating expenses to achieve financial goals.
- Analyze sales trends, operational metrics, and business performance to identify opportunities for growth and improvement.
- Maintain compliance with food safety, sanitation, security, airport, and company policies.
- Create schedules that support business demands while maximizing productivity and team engagement.
- Lead by example on the floor, maintaining a visible presence and supporting the team during high-volume periods.
- Ensure proper cash handling, inventory controls, and adherence to operational procedures.
- Partner with airport stakeholders and support teams to ensure a positive operational and guest experience.
- Promote a culture of safety, urgency, and hospitality while maintaining brand standards.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
