General Manager - Derby, KS

Petco Animal Supplies Stores•Derby, KS

3d•Onsite

About The Position

As a General Manager, you lead a high-performing Pet Care Center that puts pets first, inspires partners, delights customers, and delivers strong business results. You are accountable for people, performance, and processes, and serve as a role model for effective leadership. The position calls for building engaged teams, driving profitable growth, and maintaining high standards of animal care, safety, and customer experience. The role is primarily based in a Pet Care Center retail environment, with regular presence on the sales floor. Most work is indoors, although occasional duties may take place away from the center, such as making bank deposits, transporting merchandise, or attending community events. The role involves frequent standing and walking, bending, kneeling, reaching, and lifting; the ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds is required. It also involves customer assistance and cashiering or point-of-sale transactions, working near animals and exposure to animal dander, odors, noises, and cleaning chemicals. Flexible availability is needed to support operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made for qualified individuals with disabilities to perform the essential functions.

Requirements

At least 3 years of management experience; retail leadership is preferred.
Strong people leadership, coaching, and talent development skills.
Solid business, financial, and operational acumen.
Excellent communication, problem-solving, and organizational abilities.
Genuine passion for pets and customer service.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Flexible availability to work during Pet Care Center operating hours, including evenings, weekends, and holidays.
High school diploma or GED preferred.
Completion of Petco leadership development programs may be required for internal candidates.

Nice To Haves

Retail leadership experience.
High school diploma or GED.

Responsibilities

Champion the health, safety, and humane care of animals, ensuring Petco standards and policies are followed.
Create a welcoming and supportive environment for pets and pet parents, and lead with integrity and transparency.
Attract, hire, train, coach, and develop a diverse team across roles within the Pet Care Center.
Build an inclusive, collaborative team culture that supports engagement, growth, teamwork, and shared ownership.
Develop leadership capability and succession plans; manage performance, coaching, and accountability.
Drive sales growth, profitability, and operational excellence; meet or exceed business goals.
Analyze financial and operational results, reporting, audits, and center visits; identify opportunities and take action to improve performance.
Manage labor, payroll, and expenses to maximize productivity and results.
Execute merchandising, inventory, and operational processes according to brand and safety standards.
Ensure safe opening and closing procedures and adherence to security protocols.
Maintain store appearance, cleanliness, and safety standards; protect pets, partners, and merchandise through loss prevention and inventory controls.
Complete administrative, payroll, and inventory tasks accurately and on time.
Represent Petco in local events, adoption initiatives, and community partnerships.
Engage with customers on the sales floor, provide assistance, and perform cashiering and point-of-sale transactions.