General Manager - Denver, CO

Petco•Denver Colfax, CO

2d•Onsite

About The Position

The General Manager is the owner of the business for a Petco Pet Care Center and is fully accountable for day-to-day operations, team leadership, customer experience, and store performance. The role ensures the location operates safely, efficiently, and in alignment with Petco standards. It calls for a hands-on leader who balances people leadership, operational execution, and business results while setting the tone for culture, accountability, and service excellence. The General Manager leads from the sales floor, builds and develops an engaged team, and owns total store performance, including sales, labor productivity, expense control, and operational execution. The role translates company strategy into daily priorities, uses business data to identify trends and drive results, and ensures consistent execution of merchandising, inventory, promotional, security, and safety standards. The position is primarily based in a Pet Care Center retail environment, with regular presence on the sales floor and frequent interaction with partners, customers, and pets. Most work is indoors, though occasional duties may take place outside the center, such as bank deposits, merchandise transport, or community events. Limited travel may be required for training, meetings, or community engagement. This is a full-time position, with eligibility for full-time status based on average hours worked under company policy and applicable law.

Requirements

At least 2 years of management experience; retail leadership experience is preferred.
Strong people leadership, coaching, and talent development skills.
Solid business, financial, and operational acumen.
Excellent communication, problem-solving, and organizational abilities.
Genuine passion for pets and customer service.
Flexible availability to support operating hours, including evenings, weekends, and holidays.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Ability to work near animals and be exposed to animal dander, odors, noises, and cleaning chemicals.
High school diploma or GED preferred.
Internal candidates may be required to complete Petco leadership development programs.
Ability to travel a limited amount for training, meetings, or community engagement.

Nice To Haves

Retail leadership experience.
High school diploma or GED.

Responsibilities

Own the safety, care, and well-being of pets and pet parents in the Pet Care Center; consistently enforce policies, procedures, and safety standards.
Maintain a clean, safe, welcoming store that meets Petco appearance and brand standards.
Lead, recruit, hire, onboard, coach, and develop a high-performing team; set expectations and hold partners accountable.
Build a culture of inclusion, teamwork, trust, recognition, and engagement.
Lead visibly on the sales floor and model Petco selling behaviors and service standards.
Own total store performance, including sales, labor productivity, expense control, and operational execution.
Translate company strategy into store priorities and daily execution plans; analyze sales and operational data and act on trends.
Plan and manage labor schedules to meet business needs and support customer experience.
Execute merchandising, inventory, and promotional standards consistently.
Serve as Leader on Duty, make timely decisions, and resolve issues.
Ensure the store opens and closes according to security and safety procedures.
Protect company assets through inventory control, shrink awareness, and loss prevention practices.
Complete administrative, payroll, and operational tasks accurately and on time.
Manage performance and conduct concerns promptly and professionally; build a talent pipeline and succession plan appropriate to store size.
Provide customer assistance and perform cashiering and point-of-sale transactions.
Occasionally perform duties outside the Pet Care Center, such as bank deposits, merchandise transport, or community events.