General Manager - Fairfield Inn Birmingham

RAM Hotels•Birmingham, AL

2d•Onsite

About The Position

Oversees all aspects of Property Management in accordance with Company mission statement, including maximization of financial performance, guest satisfaction, and staff development within established quality standards. Responsible for the hiring, training and discipline of all hotel staff.

Requirements

Must be able to perform each essential duty and responsibility in a safe and satisfactory manner.
Must be punctual and have a good attendance record.
Must have reliable means of transportation to work.
Read and interpret documents in English such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals.
Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.
Ability to speak effectively in English before groups such as customers or employees.
Microsoft Word
Microsoft Excel
Yield Management Systems programs
Property Management System (PMS) programs
Daily Revenue System (DRS) programs
Central Reservation System programs
Payroll programs
Company-issued internet browser programs
Company-issued electronic mail programs
Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.
Must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.
Must be able to see differences in widths and lengths of lines such as those on graphs.
Must be able to change activity frequently and cope with interruptions.
Keep a copy of all licenses and certificates at your office.
Must inventory linen and Guest room amenities on weekly basis and forward it to your director.
Must keep your hotel's life safety equipment inspected and tested in a timely manner per brand std.
Keep 3 fail safe keys for each room.
We do not allow any Front desk agent to do Rate overrides or Force to sell a room for guests.
Each hotels room rates are created at the cooperate level by our company and forwarded to GMs for implementation.
You must achieve this goal every week, and also conduct Labor check in everyday on Hotel effectiveness.
You must offer pay to candidates within this range.
No new team member can be hired without a second interview with either Vp of operations or the President.
You are not allowed to terminate team member’s employment without prior approval from the Vp of operations.
All team members personal file including yours will be kept at the cooperate office.
It is your responsibility to update these on timely manner, including adding disciplinary actions if any.
You are not authorized to create any direct bill accounts.
Only the President or the Vp of operations can authorize any new Direct bill accounts.
You will be required to input Invoices on daily basis in our accounting system.
You may not purchase any items without an approved PO.
Your Pos will be rejected, if the supplier is not an approved vendor.
You will not be reimbursed for any items that are purchased at grocery stores or department stores.
Unless pre-approved by Vp operations or the president.
You must review and keep up with all service agreement.

Nice To Haves

Certified Hospitality Administrator designation is preferred.

Responsibilities

Performs the role of “Standard Bearer”, ensuring that each criteria in companies then-current “Basics” are communicated, understood, achieved and maintained by hotel staff.
Performs each criteria as contained in companies then-current “General Manager’s Standard Operating Procedures” in a satisfactory manner.
Performs each criteria as contained in companies then-current “General Manager’s Standard of Performance” in a satisfactory manner.
Creates an operating environment that assures consistent guest satisfaction.
Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and Financial reports. Initiates corrective action.
Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action.
Develops accurate and aggressive long and short-range financial objectives consistent with the Company's mission statement.
Prepares financial reports for management that clearly explain operational effectiveness, trends, and variances.
Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.
Maintains an appropriate level of community public affairs involvement.
Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.
Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
Establishes and maintains applicable preventive maintenance programs to protect the physical assets of the hotel.
Implements and maintains effective open-door communication system that crosses departmental lines in order to reach all employees.
Understands the government regulations affecting hotel’s operations, ensuring the hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.
Deals with the general public, customers, employees, union and government officials with tact and courtesy.
Plans and organizes the work of others.
Accepts full responsibility for managing an activity.
Other duties may be assigned.
Typically, directly supervises 2 to 10 employees at the hotel, including all department heads. Indirectly supervises all hotel personnel.
Carries out supervisory responsibilities in accordance with the Company’s policies, training programs, and applicable laws.
Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
General Managers must have sufficient computer skills that will allow them to be able to use, in a proficient manner, all Company-issued software programs implemented at the hotel.
General Managers must have developed reasoning abilities to the point to be able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Use mathematical skills to interpret financial information and prepare budgets.
Read and interpret business records and statistical reports.
Make business decisions based on production reports and similar facts, as well as on your own experience and personal opinions.
Must be able to work effectively in a stressful environment, communicate well with others, effectively deal with guests, and accept constructive criticism from supervisors.
Must be able to change activity frequently and cope with interruptions.
General Managers must be physically present in the lobby on each work day for a period of time, especially during check in/out.
In addition to being present in the hotel lobby area, General Managers must greet guests and observe the appearance and conduct of all hotel employees who routinely interact with the public.
General Managers should conduct inspection tours of the hotel (inside and out) on a daily basis.
General Managers should inspect a minimum of 15 rooms per week and keep a record, for review by your supervisors, of each inspection.
Managers are required to review daily reports and to complete a daily accounting work review, focusing on (1) hotel performance vs. forecast, and (2) variances to budget.
On a daily basis, General Managers are required to review the hotel’s rates and availability data as contained in (1) Yield Management Systems programs, (2) the hotel’s Property Management System (PMS) program, (3) the hotel’s Central Reservation System, and (4) those internet sites that require daily on-line maintenance by hotel management.
Additionally, General Managers are required to conduct weekly Yield Meetings using Sunburst’s Weekly Yield Meeting Agenda and Guidelines.
General Managers must hold a weekly department head meeting during which all attendees will review the actual week’s business, forecast and scheduling, upcoming events, and Sunburst updates.
All General Managers are required to make at least 3 sales calls per week (cold calls, appointment calls, etc.).
General Managers are required to adhere to, and maintain, company policies related to internal financial controls as presented in the Accounting Procedures and Systems Manual.
General Manager ensures that the hotel has an established MANAGER ON DUTY PROGRAM, following MOD Manual guidelines.
All General Managers must keep a “reader’s file” containing all correspondence that they generate.
General Manager ensures that the hotel has in place a Safety Committee that follows written guidelines set forth in the Risk Management Manual, including monthly Safety Committee Meetings.
All General Managers who do not live on the property are required to stay overnight at their hotel a minimum of once per year (for two consecutive nights), utilizing different room types on a rotating basis in order to monitor guestroom standards.
You will have to inventory linen and Guest room amenities on weekly basis and forward it to your director.
You must keep your hotel's life safety equipment inspected and tested in a timely manner per brand std.
Keep 3 fail safe keys for each room.
GM must work each shift at least once every month.
GM must inspect 15% of all occupied rooms from the previous night.
GM must attend and host breakfast 5 days out of the week.
You will be given a Labor Goal for all positions by your Director.
You must achieve this goal every week, and also conduct Labor check in everyday on Hotel effectiveness.
You must offer pay to candidates within this range.
No new team member can be hired without a second interview with either Vp of operations or the President.
You are not allowed to terminate team member’s employment without prior approval from the Vp of operations.
All team members personal file including yours will be kept at the cooperate office.
It is your responsibility to update these on timely manner, including adding disciplinary actions if any.
You are not authorized to create any direct bill accounts.
You will be required to input Invoices on daily basis in our accounting system.
You may not purchase any items without an approved PO.
Your Pos will be rejected, if the supplier is not an approved vendor.
You will not be reimbursed for any items that are purchased at grocery stores or department stores.
You must review and keep up with all service agreement.
GM cannot sign on any service agreements.