General Manager II - Store 9224 - Fort Myers, FL

Advance Stores Company•Fort Myers, FL

11h•Onsite

About The Position

The General Manager is a professional-level sales and management role responsible for inspiring the store team, helping customers succeed, and growing the business with integrity. The position supports both sales and operational functions and requires knowledge of store systems, automotive systems, and parts, as well as the ability to assist DIY customers with identifying and troubleshooting issues. The General Manager develops and maintains Professional Customer relationships and program growth, achieves financial metrics, and maintains service and appearance standards. This is an exempt position requiring a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week with 11-hour shifts, including rotating nights and weekends, and an hour for lunch. Additional hours may be required based on staffing, store conditions, sales targets, and other business needs. The schedule is based on the needs of the business. The position is eligible for sales commission based on individual or store performance.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
Successful experience managing profitability, with proven financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to communicate effectively in English, verbally and in writing, and build strong relationships with Customers, peers, and upper management.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, including profit and loss statements.
Ability to hold others accountable, inspect work quality, and provide inspiring feedback.
Ability to work assorted days, evenings, and weekends as needed.
Ability to walk or stand predominantly during work and perform the listed physical tasks, including frequently lifting or moving up to 50 pounds and occasionally up to 100 pounds.
Ability to meet the position's vision and physical demands, with or without reasonable accommodation.

Nice To Haves

Working knowledge of automotive systems.
Spanish language skills.
Bachelor’s degree in business or a related area.
ASE certification.
Ability to become ASE P2 certified or an ASE-ready equivalent.
PowerPoint proficiency.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including building and holding the team accountable for executing Customer action plans.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet Customer expectations for DIY and Professional customers.
Perform manager-on-duty responsibilities, including touch bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for Customers and Team Members.
Provide DIY services, including battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.